Unable to Load
We were unable to load the ActiveX utility required for determining the system configuration. The most common causes and solutions are:
Once you have corrected any issues, you can
try loading the utility again.
|Instructions for allowing Active X
In your browser go to Tools -> Internet Options (See fig.1).
Click on the Security Tab (See fig.2)
Choose the Internet Icon (See fig.2, the Globe)
Click on the Custom Level button to view Security Settings (See fig.3)
(Please note your settings to change them back when you are done.)
Scroll down to the Active X section.
For any Active X settings that are set to disable, change the setting to Prompt.
When you are finished, all ActiveX options should be set to Enabled or Prompt.
If you don't want to change security settings, you can try to find it on the machine.
Click here for help finding your serial number.
|Figure 1||Back to Top|
|Figure 2||Back to Top|
|Figure 3||Back to Top|