Tips for Successful Searching

Gateway Support has a powerful and friendly natural language search to make your Support experience more efficient and productive. Simply enter your search term(s) or phrase, and we'll get you the information you need.


Topics:  Performing a Search  |  Reviewing Search Results  |  Refining Your Search Results  |  Improving Your Search Results


Performing a Search

Step 1: On the search entry page, type the word(s) or phrase you want to search for in the box. If you are searching for an exact phrase, such as an error message, place quotes around the phrase, "like this".

Step 1: Enter words or phrases that describe what you're looking for.

Step 2: You may select an additional search filter to further refine your search.

 Step 2: After entering your search terms, select one of the topics below and click "Submit".  
Topics:  

Step 3: To begin your search, click "Submit" or press the "enter" key.

Step 3: Click "Submit" to begin your search.

You Asked:

- computer  [ New Search ]
Search Filters

Search All Support  [ Remove ]
   Results By Category

   All (100+)

   Customer Service (71)

   Downloads (100+)

   Microsoft Knowledge Base (100+)

   Product Information (100+)

   Product Upgrade (7)

   Support Docs (100+)

   Tutorials (100+)

   User Guides (100+)
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Reviewing Search Results

On the Search Results page(s), your search term(s) will appear in the top, right hand column under "You Asked".

Select a category under the Results by Category on the right side of the page. Depending on your search terms and/or search criteria (filters), a search may return several categories of search results. "All" results will appear initially. You may also receive results from one or more of the following categories:

All - includes all results based on pre-selected filters
Customer Service - Account information, address changes
Downloads - Drivers, bios upgrades, patches, utilities
Microsoft Knowledgebase - content from the Microsoft Knowledgebase
Product Information - Specifications, Frequently Asked Questions, pictures of your product(s)
Product Upgrade - Opportunities to upgrade your Gateway product
Support Docs - Issues related to Gateway products
Tutorials - How to documents for software, operating systems, music/video, hardware
User Guides - User guides, product manuals, installation instructions

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Refining your search results

If you would like to further refine your search, you may enter another search query at the right hand bottom of the page and click "Go". The radio button next to "Within these results" is already pre-selected for you.

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Tips for improving your search results

It is not necessary to place "+" (plus sign) in between words. That is, a search for reformat hard drive returns results that contain any of these words similar to the query "reformat + hard + drive". Synonymous terms corresponding with your query may return within the search results. For example, "memory" and "ram" are pre-identified as synonymous terms.

If you want to find pages containing an exact phrase, type your search words between quotation marks (for example, "install Windows XP"). Words enclosed in double quotes will appear together in all results exactly as you have entered them. Synonymous terms will not be recognized when using quotes around terms or phrases.

Step 1: Enter words or phrases that describe what you're looking for.

Inserting an "OR" in between terms, will find documents containing either of the words or expressions it separates. Example: upgrade memory OR processor finds those documents having either word (although documents containing many occurrences of both words will appear at the top of the list).

Entering a space and hyphen (or minus) symbol before a second word, will find documents containing the search word or expression preceding it without containing the word or expression following it. In other words, sometimes what you're searching for has more than one meaning: optical can refer to drive or mouse. You can exclude a word from your search by putting a minus sign ("-") immediately in front of the term you want to avoid (Be sure to include a space before the minus sign).

Step 1: Enter words or phrases that describe what you're looking for.

Many commonly misspelled words are automatically detected, but if results seem irrelevant, your search words may contain misspellings.

Our search is not case sensitive. That is, hard drive will return the same results as Hard Drive.

Plural and singular words will bring back the same results (monitor vs. monitors)

Be sure to place a space between words.

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