Tips for Successful Searching
Gateway Support has a powerful and friendly natural language search to make your Support experience more efficient and productive. Simply enter your search term(s) or phrase, and we'll get you the information you need.
Topics: Performing a Search | Reviewing Search Results | Refining Your Search Results | Improving Your Search Results
Performing a Search
Step 1: On the search entry page, type the word(s) or phrase you want to search for in the box. If you are searching for an exact phrase, such as an error message, place quotes around the phrase, "like this".
Step 2: You may select an additional search filter to further refine your search.
Step 3: To begin your search, click "Submit" or press the "enter" key.
Reviewing Search Results
On the Search Results page(s), your search term(s) will appear in the top, right hand column under "You Asked".
Select a category under the Results by Category on the right side of the page. Depending on your search terms and/or search criteria (filters), a search may return several categories of search results. "All" results will appear initially. You may also receive results from one or more of the following categories:
All - includes all results based on pre-selected filters
Customer Service - Account information, address changes
Downloads - Drivers, bios upgrades, patches, utilities
Microsoft Knowledgebase - content from the Microsoft Knowledgebase
Product Information - Specifications, Frequently Asked Questions, pictures of your product(s)
Product Upgrade - Opportunities to upgrade your Gateway product
Support Docs - Issues related to Gateway products
Tutorials - How to documents for software, operating systems, music/video, hardware
User Guides - User guides, product manuals, installation instructions
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Refining your search results
If you would like to further refine your search, you may enter another search query at the right hand bottom of the page and click "Go". The radio button next to "Within these results" is already pre-selected for you.
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Tips for improving your search results
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