Restoring Software

Reinstalling device drivers

    Device drivers are programs that control devices such as monitors, CD/DVD drives, and modems. Drivers translate information between computer devices and programs.

    Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.

    You should reinstall device drivers:

If directed to do so while troubleshooting
If you have reinstalled Windows 2000
If you see a message indicating that there is a problem with a device driver

    This section provides instructions for reinstalling device drivers in Windows 98, Windows Me, Windows 2000, and Windows XP. If you are not comfortable with the procedures covered in this section, seek help from a more experienced computer user or a computer service technician.

    If you just reinstalled Windows 98, Windows Me, or Windows XP, the device drivers were automatically reinstalled. If you just reinstalled Windows 2000, need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by completing the following procedure.

    Help and Support

    For more information on reinstalling device drivers, click Start, then select Help and Support.

    To reinstall device drivers:

      1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration Kit program starts. Go to Step 5.
        - OR -
        If the program does not start automatically, go to Step 2.

      1. Click Start, then select Run. The Run dialog box opens.

      2. In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).

      3. Click OK. The System Restoration Kit program starts.

      4. If the Welcome to the System Restoration Kit window opens, close it by clicking OK.

      5. Click the Reinstall tab.

      6. If there is a Find More button at the bottom of the window, complete the list of available device drivers by clicking Find More and following the on-screen instructions.

      7. Click Automatic Installation, then select multiple device drivers to reinstall.
        - OR -
        Click Manual Installation, then select a single device driver to reinstall.

      1. Click Install.

      2. Follow any additional on-screen instructions. Depending on the device driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

         

    Updating device drivers

      The System Restoration Kit contains a device driver update utility that works over the Internet. If you do not have an Internet Service Provider, the update utility works by direct dialing the device driver update service.

      Help and Support

      For more information on updating device drivers, click Start, then select Help and Support or Help.

        Important

        If your system came equipped with a wireless device, only use the drivers approved for the country the device will be used in. See the Gateway System Restoration Kit or the Gateway Technical Support Web site.

        If your system came equipped with an internal embedded wireless device, see "Safety, Regulatory, and Legal Information" for general wireless regulatory and safety guidelines.To find out if your system has an internal wireless device, check the label (see "Identifying your model").

        To update device drivers:

          1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration Kit program starts. Go to Step 5.
            - OR -
            If the program does not start automatically, go to Step 2.

          1. Click Start, then select Run. The Run dialog box opens.

          2. In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).

          3. Click OK. The System Restoration Kit program starts.

          4. If the Welcome to the System Restoration Kit window opens, close it by clicking OK.

          5. Click the Update tab.

          6. Click Check Now. The Connect window opens.

          7. Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

             

        Reinstalling Windows

          If your computer is not working properly, try the following options to correct the problem:

        Reinstalling device drivers. For more information, see Reinstalling device drivers.
        Troubleshooting. For more information, see "Troubleshooting".

          If the options above do not correct the problem, you can use the System Restoration Kit to reinstall Windows and other software.

        Reinstalling Windows

          The System Restoration Kit steps you through reinstalling Windows 98, Windows Me, Windows 2000, or Windows XP. If you are reinstalling Windows 98, Windows Me, or Windows XP, the System Restoration Kit automatically reinstalls the hardware device drivers and some programs as well. If you are reinstalling Windows 2000, reinstall the hardware device drivers by following the instructions in "Reinstalling device drivers" and reinstall your programs by following the instructions in "Reinstalling programs". You can install the remaining programs using the CDs that came with your computer.

          Help and Support

          For more information on reinstalling Windows, click Start, then select Help and Support.

          To reinstall Windows and the device drivers:

            1. Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it.

            2. Restart the computer.

            3. Follow the on-screen instructions.

               

          To reinstall Windows 2000 and the device drivers:

            1. Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it.

            2. Restart the computer.

            3. Press any key when you see the message Press any key to boot from CD. The Windows 2000 Setup menu opens.

            4. Follow the on-screen instructions. The on-screen instructions step you through the operating system installation.

            5. When you are finished reinstalling Windows 2000, reinstall your device drivers by following the instructions in "Reinstalling device drivers".

               

          Reinstalling programs

            If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the System Restoration Kit and the program CDs. Follow the installation instructions on each CD.

            Help and Support

            For more information on reinstalling programs, click Start, then select Help and Support.

            To reinstall a program from the System Restoration Kit:

              1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration Kit program starts. Go to Step 5.
                - OR -
                If the program does not start automatically, go to Step 2.

              1. Click Start, then select Run. The Run dialog box opens.

              2. In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).

              3. Click OK. The System Restoration Kit program starts.

              4. If the Welcome to the System Restoration Kit window opens, close it by clicking OK.

              5. Click the Reinstall tab.

              6. If there is a Find More button at the bottom of the window, complete the list of available programs by clicking Find More and following the on-screen instructions.

              7. Click Automatic Installation, then select multiple programs to reinstall.
                - OR -
                Click Manual Installation, then select a single program to reinstall.

              1. Click Install.

              2. Follow any additional on-screen instructions. Depending on the program you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

                 

            To reinstall a program from a CD:

              1. Place the program CD in your CD/DVD drive.

              2. Complete the program reinstallation by following the instructions included with the program CD.