Restoring Software

If your computer is not working properly, try the following options to correct the problem:

Run Gateway GoBack (on selected systems). For more information, see the Gateway GoBack user's manual.

Reinstall the device drivers. For more information, see "Reinstalling device drivers in Windows 98, Windows Me, or Windows 2000" or "Reinstalling Windows NT 4.0 device drivers".

Troubleshooting. For more information, see "Troubleshooting".

If the options above do not correct the problem, then you can use the System Restoration Kit to reinstall Windows and other software. Find out more about the reinstallation options in "Reinstalling Windows 98, Windows Me, or Windows 2000" or "Reinstalling Windows NT 4.0".

Reinstalling Windows 98, Windows Me, or Windows 2000

The System Restoration Kit steps you through reinstalling Windows 98, Windows Me, or Windows 2000. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer.

To reinstall Windows 98 or Windows Me and the device drivers:

1. With Disc 2 of the System Restoration Kit in the CD/DVD drive, restart your computer. The Gateway System Restoration Startup Menu opens.

2. If a message tells you that you must disable Gateway GoBack, press  D. A warning tells you that Gateway GoBack will be disabled. Press D again. Gateway GoBack is disabled and the computer restarts.

3. Follow the on-screen instructions. The on-screen instructions step you through the operating system and device drivers installation.

To reinstall Windows 2000 and the device drivers:

1. Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it.

2. Restart the computer.

3. Press any key when you see the message Press any key to boot from CD. The Windows 2000 Setup menu opens.

4. Follow the on-screen instructions. The on-screen instructions step you through the operating system and device drivers installation.

Reinstalling Windows NT 4.0

To reinstall Windows NT 4.0:

1. With Disc 2 of the System Restoration Kit in the CD/DVD drive, restart your computer.

2. Reinstall Windows NT 4.0 by following the on-screen instructions.

3. After you have reinstalled the operating system, go to "Reinstalling Windows NT 4.0 device drivers", then go to "Reinstalling the Windows NT Service Pack".

Reinstalling programs

If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the System Restoration Kit and the program CDs. Follow the installation instructions on each CD.

To reinstall a program from the System Restoration Kit:

1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration program starts. Go to Step 5.

- OR -

If the program does not start automatically, go to Step 2.

2. Click Start, then select Run. The Run dialog box opens.

3. In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).

4. Click OK. The System Restoration program starts.

5. Click the Install Software tab.

6. Select the program to reinstall.

7. Click Install.

8. Follow any additional on-screen instructions.

Depending on the program you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

To reinstall a program from a CD:

1. Place the program CD in your CD/DVD drive.

2. Complete the reinstallation by following the instructions included with the program CD.