Reinstalling Device Drivers

    Device drivers are programs that control devices such as monitors, CD/DVD drives, and modems. Drivers translate information between computer devices and programs.

    Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.

    You should reinstall device drivers:

If directed to do so while troubleshooting
If you have reinstalled Windows NT 4.0
If you see a message indicating that there is a problem with a device driver

    This chapter provides instructions for reinstalling device drivers in Windows 98, Windows Me, Windows 2000, and Windows NT 4.0. If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.

Reinstalling device drivers in Windows 98, Windows Me, or Windows 2000

    If you just reinstalled Windows 98, Windows Me, or Windows 2000, the device drivers were automatically reinstalled. However, you need to reinstall device drivers if directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver.

To reinstall Windows 98, Windows Me, or Windows 2000 device drivers:

    1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration program starts. Go to Step 5.
      - OR -
      If the program does not start automatically, go to Step 2.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).

    3. Click OK. The System Restoration program starts.

    4. Click the Install Hardware tab.

    5. Select the device drivers to reinstall.

    6. Click Install.

    7. Follow any additional on-screen instructions.
      Depending on the driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

Reinstalling Windows NT 4.0 device drivers

    The Windows NT Driver Locator utility is a tool that lets you locate device drivers on Disc 1 of the System Restoration Kit. If you have problems with a hardware device or you have reinstalled Windows NT 4.0, use the CD and the procedures in this section to reinstall your computer hardware device drivers.

    The process for reinstalling the Windows NT 4.0 device drivers includes:

Finding the locations of the device drivers. For more information about locating device drivers, see Locating Windows NT 4.0 drivers.
Reinstalling the device drivers. For information about reinstalling the device drivers, see Reinstalling Windows NT 4.0 device drivers.
Reinstalling the Windows NT Service Pack. For information about reinstalling the Service Pack, see Reinstalling the Windows NT Service Pack.

Locating Windows NT 4.0 drivers

    Use the Windows NT 4.0 Driver Locator utility to find the device drivers you need to reinstall. The utility is located on Disc 1 of the System Restoration Kit.

To locate the Windows NT drivers:

    1. Place Disc 1 of the System Restoration Kit into your CD/DVD drive, then restart your computer. The Gateway Boot Menu opens.

    2. Select 2 Boot from CD-ROM. The Main Menu opens.

    3. Select Windows   NT 4.0 Driver Locator Utility, then press Enter. The Windows NT 4.0 Driver Locator utility opens and detects the hardware drivers.

    4. When prompted to do so, press any key to continue. The Windows NT 4.0 Drivers List screen appears. The list shows the devices in your computer with the names and locations of each driver.
    1. If you want to print the Windows NT 4.0 Drivers List (parallel port printers only), press P. Make sure your printer is connected and turned on.
      - OR -
      If you do not want to print the Windows NT 4.0 Drivers List, write down the contents of each device's Name and Location fields.

    1. Press Esc. The Main Menu opens.

    2. Select Exit program, then press Enter. The message "Insert disk with batch file. Press any key to continue" appears.

    3. Remove Disc 1 of the System Restoration Kit, then restart your computer.

    4. Go to the next section for instructions to reinstall the drivers.

Reinstalling Windows NT 4.0 device drivers

    Use the instructions in this section to reinstall the drivers that support the devices in your computer.

To reinstall the Windows NT 4.0 video device driver:

    1. Make sure you ran the Windows NT 4.0 Locator utility to find the video driver. See Locating Windows NT 4.0 drivers for information about locating device drivers.

    2. Place Disc 1 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. If the driver location information for the video driver ends with a file name (for example, setup.exe ), go to Step 5.
      - OR -
      If the driver location information for your video card driver ends with a backslash (\), go to Step 10.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Reinstall your video driver by following the on-screen instructions. You have completed the driver reinstallation.

    5. Go to "To reinstall the Windows NT 4.0 audio device driver:".

    6. Click Start, then select Settings, then Control Panel. The Control Panel opens.

    7. Double-click the Display icon. The Display Properties dialog box opens.

    8. Click the Settings tab.

    1. Click Display Type . The Display Type dialog box opens.

    2. Click Change. The Change Display dialog box opens.

    3. Click Have Disk. The Install From Disk dialog box opens.

    4. Select the CD/DVD drive letter (usually drive D:\ ) in the Copy manufacturer's file from drop-down list.

    5. Click Browse, then select the directory that contains the video driver file name you found when you ran the Windows NT 4.0 Locator utility.

    6. Click the driver file name, select Open, then click OK. The Change Display dialog box opens and shows the name of the display driver.

    7. Click OK, then click Yes. The files copy to the hard drive and a message tells you that the driver was successfully reinstalled and that you must restart your computer.

    8. Click OK.

    9. Remove Disc 1 of the System Restoration Kit, then click Yes. After the computer starts, a message asks to change the display resolution settings.

    10. Click OK. The Display Properties dialog box opens.

    11. Select the desired color pallet from the Color palette drop-down list.

    12. Slide the Desktop area slider to adjust display resolution to your preferred setting.

    13. Click Test, then click OK to make sure your settings work properly.

    14. If the test screen showed properly, click Yes.
      - OR -
      If the test screen did not show properly, click No and make changes to the settings, then test again.
    1. Click OK.

To reinstall the Windows NT 4.0 audio device driver:

    1. Make sure you ran the Windows NT 4.0 Locator utility to find the audio device driver. For information about locating device drivers, see Locating Windows NT 4.0 drivers.

    2. Place Disc 1 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. If the driver location information for your audio device driver ends with a file name (for example, setup.exe), go to Step 5.
      - OR -
      If the driver location information for your audio device driver ends with a backslash (\), go to Step 10.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Reinstall your audio device driver by following the on-screen instructions. You have completed the driver reinstallation.

    5. Go to "To reinstall the Windows NT 4.0 modem device driver:".

    6. Click Start, then select Settings, then Control Panel. The Control Panel window opens.

    7. Double-click the Multimedia icon. The Multimedia Properties dialog box opens.

    8. Click the Devices tab.
    1. Click Add. The Add dialog box opens.

    1. Select Unlisted or Updated driver in the List of Drivers list, then click OK. The Install Driver dialog box opens.

    2. In the Install Driver text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Reinstall your audio device driver by following the on-screen instructions.

To reinstall the Windows NT 4.0 modem device driver:

    1. Make sure you ran the Windows NT 4.0 Locator utility to find the modem driver. See Locating Windows NT 4.0 drivers for information about locating device drivers.

    2. Place Disc 1 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. If the driver location information for your modem driver ends with a file name (for example, setup.exe), go to Step 5.
      - OR -
      If the driver location information for your modem driver ends with a backslash (\), go to Step 10.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Follow the on-screen instructions. You have completed the driver reinstallation.

    5. If required, go to "To reinstall the Windows NT 4.0 network device driver:".

    6. Click Start, then select Settings, then Control Panel. The Control Panel window opens.

    7. Double-click the Modems icon. The Install New Modem dialog box opens.

    1. Select Don't detect my modem; I will select it from a list, then click Next. A second Install New Modem dialog box opens.

    2. Click Have Disk. The Install From Disk dialog box opens.

    3. In the Copy manufacturer's files from: text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    4. Click OK.

    5. Click Next, then follow the on-screen instructions.

To reinstall the Windows NT 4.0 network device driver:

    1. Make sure you ran the Windows NT 4.0 Locator utility to find the network device driver. For information about locating device drivers, see Locating Windows NT 4.0 drivers.

    2. Place Disc 1 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. If the driver location information for your network device driver ends with a file name (for example, setup.exe), go to Step 5.
      - OR -
      If the driver location information for your network device driver ends with a backslash (\), go to Step 10.

    1. Click Start, then select Run. The Run dialog box opens.

    2. In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click OK.

    4. Follow the on-screen instructions. You have completed the driver reinstallation.

    5. Go to "To reinstall the Windows NT Service Pack:".

    6. Click Start, then select Settings, then Control Panel. The Control Panel window opens.

    7. Double-click the Network icon. The Network dialog box opens.

    8. Click the Services tab, then click OK. The Network Services dialog box opens.

    9. Click Add. The Select Network Services dialog box opens.

    1. Click Have Disk. The Insert Disk dialog box opens.

    2. In the text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in "Locating Windows NT 4.0 drivers".

    3. Click Next, then follow the on-screen instructions.

    4. Go to "To reinstall the Windows NT Service Pack:".

Reinstalling the Windows NT Service Pack

    The Windows NT Service Pack updates Windows NT 4.0 features. After you reinstall Windows NT 4.0 or Windows NT 4.0 device drivers, you need to reinstall the Windows NT Service Pack.

To reinstall the Windows NT Service Pack:

    1. Restart your computer.

    2. Insert Disc 2 of the System Restoration Kit into your CD/DVD drive.

    3. If the CD starts automatically, close the CD window.

    4. Click Start, then select Run. The Run dialog box opens.

    5. In the Open text box, type D:\SP60A\SP6I386.EXE (where D is the drive letter of your CD/DVD drive).

    6. Click OK.

    7. Install the Windows NT Service Pack by following the on-screen instructions.