Getting Help

    This chapter tells you about additional information resources available to help you use your computer, including:

HelpSpot™
Online help
Gateway Web site

HelpSpot

    Your computer may include HelpSpot™, an easily accessible collection of Help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer.

To start HelpSpot:

Click Start, then select Help and Support. HelpSpot opens.
      If this is the first time you have started HelpSpot on your computer, you may experience a brief wait while HelpSpot builds the help database, then HelpSpot will display an introductory video.

       

    You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other topics, click the Getting Started link on the HelpSpot main page.

HelpSpot Videos

    HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks.

To play a HelpSpot video:

To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home page, then click a video title. The video plays.

       

Online help

    Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button.

    You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Gateway Web site

    Gateway provides a variety of information on its Web site to help you use your computer.

Technical documentation and product manuals
Technical tips and support, including online chat services
Hardware drivers
Order status
Frequently asked questions (FAQs)