|
Getting Help |
This chapter tells you about additional information resources available to help you use your computer. It includes the following topics:
|
HelpSpot™ |
|
|
Online help |
|
|
Gateway Web site |
For additional help on tutoring, training, or automated troubleshooting systems, see Troubleshooting.
HelpSpot
HelpSpot™ is an easily accessible collection of Help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer.
To start HelpSpot:
|
|
Click Start, then select Help. |
-
-OR-
-
Double-click the Gateway Help and Support desktop icon.
-
HelpSpot opens.
-
If this is the first time you have started HelpSpot on your computer, you
will experience a brief wait while HelpSpot builds the help database, then
HelpSpot will display an introductory video.
You can find help information by clicking a link, performing a search, or browsing the index. To learn about how to work with documents and programs, use your mouse, and other topics, click the Getting Started link on the HelpSpot main page.
HelpSpot Videos
HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks.
To play a HelpSpot video:
|
|
To watch a video in HelpSpot, click Videos on the HelpSpot navigation bar, then click a video title. The video plays. |
Online help
Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button.
You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
Gateway Web site
Visit the Gateway Web site at www.gateway.com for:
|
|
Technical documentation and product manuals |
|
|
Technical tips and support |
|
|
Hardware drivers |
|
|
A glossary of computer terms |
|
|
Frequently asked questions (FAQs) |
For more information about connecting to the Internet, see Learning about the Internet.
You can access the following resources through the Gateway Web site or through HelpSpot:
Resource Service description Location This utility automatically finds, downloads, and installs the latest drivers for your Gateway-supplied hardware.
Use this remote-help utility that allows Gateway to deliver live person-to-person computer support to you. Any time you engage in a live chat session, a Gateway support representative has the ability to resolve your in-warranty technical issue in real time. This is done by simultaneously viewing your desktop, controlling the mouse and keyboard, and chatting with you.
www.support.gateway.com/support/default.asp
-OR-
HelpSpotwww.support.gateway.com/support/default.asp
-OR-
HelpSpotGet the answers to your technical inquiries by e-mail from a Gateway technical support representative.
Send a link for the Web page you are currently viewing on the Gateway Web site to anyone in the world with an e-mail address.
Get the answers to many of our most common customer service-related questions.
www.support.gateway.com/support/default.asp
-OR-
HelpSpotGet the answers to your non-technical inquiries by e-mail from a Gateway Customer Service Assistant.
Get a personalized look at what system is best suited for your own individual needs. To use this service, fill out the eSales Advisor Questionnaire. The eSales Advisor will contact you by phone and discuss the Gateway solution that best fits you needs.
www.gateway.com
-OR-
HelpSpotGet information on whether your order has been received, is in production, or has been shipped. You will also be given an estimated or actual shipping date, depending on the status. This information is updated daily and is available 24 to 36 hours after an order is placed.