Reinstalling Device Drivers

    Device drivers are programs that control devices such as monitors, CD/DVD drives, and sound cards. Drivers translate information between the devices and the programs.

    Device drivers for your original hardware are installed by Gateway.

    You will need to reinstall device drivers:

If directed to do so while troubleshooting
If you have reinstalled Windows NT
If you see a message indicating that there is a problem with a device driver

    If you reinstall Windows 98 or Windows 95 using the System Restoration  CD, your device drivers are reinstalled automatically. However, if you reinstall Windows NT, you must reinstall your device drivers and the Windows NT Service Pack.

    This chapter provides instructions for reinstalling Windows 98, Windows 95, and Windows NT device drivers. If you install the wrong device drivers, your computer may not work correctly. If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.

Reinstalling Windows 98 or Windows 95 device drivers

    You need to reinstall device drivers if directed to do so while troubleshooting or if you see a message indicating that there is a problem with a device driver.

    If you just reinstalled Windows 98 or Windows 95, the device drivers were automatically reinstalled and you do not need to follow the instructions in this section.

To reinstall Windows 98 or Windows 95 device drivers:

    1. Place the System Restoration CD in your CD/DVD drive. The System Restoration CD program starts.
      If the program does not start automatically, double-click the My Computer icon, double-click the CD/DVD drive icon, then double-click the cow-spotted box icon.
    1. Click the Hardware Drivers tab.
      The Hardware Drivers tab opens.
    1. Select the device drivers you want to reinstall.
    2. Click Install now .
      Depending on the driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

Reinstalling Windows NT device drivers

    The device drivers and a device driver locator utility are provided on the System Restoration CD . Use the CD and the procedures in this section to reinstall your computer hardware device drivers if:

You have problems with a hardware device
You have reinstalled Windows NT

    The process for reinstalling the Windows NT device drivers includes:

Finding the locations of the device drivers. See "Locating Windows NT drivers" on page 131 for information about locating the device drivers.
Reinstalling the device drivers. See "Reinstalling Windows NT device drivers" on page 133 for information about reinstalling the device drivers.
Reinstalling the Windows NT Service Pack. See "Reinstalling Windows NT Service Pack CD" on page 142 for information about reinstalling the Service Pack.

Locating Windows NT drivers

    Use the NT 4.0 Driver Locator utility to find the device drivers you need to reinstall on your computer. The utility is located on the System Restoration CD .

To locate the Windows NT drivers:

    1. Place the System Restoration CD in CD/DVD drive, then restart your computer.
      The Gateway System Restoration CD Boot Menu opens.
    1. Select 2 Boot from CD-ROM .
      The Main Menu appears.
    1. Select Go to other options , then press Enter .
      The Other Options menu appears.
    1. Select NT 4.0 Driver Locator Utility , then press Enter .
      The Windows NT 4.0 Driver Locator utility opens and detects the hardware. The hardware detection progress is shown by a status bar at the bottom of your screen. The hardware detection is complete when you see the message, "Press any key to continue".
    1. Press any key to continue.
      A Windows  NT 4.0 Drivers List opens. The list displays the devices in your computer and provides the name and location of each device driver.
    1. If you want to print the Windows NT 4.0 Drivers List , press P . Make sure your printer is connected and turned on.
      - OR -
      If you do not want to print the Windows NT 4.0 Drivers List , write down the contents of each device Name and Location fields.
    1. Press Esc .
      The Main Menu appears.
    1. Select Exit program , then press Enter .
      The message "Insert disk with batch file Press any key to continue" appears.
    1. Remove the System Restoration CD , then restart your computer.
    2. Go to Reinstalling Windows NT device drivers for instructions to reinstall the drivers that the NT Driver Locator utility found.

Reinstalling Windows NT device drivers

    After you locate the Windows NT drivers, use the instructions in this section to reinstall the drivers that support the devices in your system.

To reinstall the Windows NT video device driver:

    1. Use the Windows NT Locator utility to find the video driver. See "Locating Windows NT drivers" on page 131 for information about locating device drivers.
    2. If the driver location information for the video driver ends with a file name (for example, setup.exe ), go to the next step.
      - OR -
      If the driver location information for your video card driver ends with a backslash ( \ ), go to Step 7.
    1. Click Start , then select Run .
      The Run dialog box opens.
    1. In the Open text box, type D: \ where D is the drive letter of your CD/DVD drive, then type the driver location information you found using the procedure in Locating Windows NT drivers.
    2. Click OK .
    3. Reinstall your video card driver by following the on-screen instructions.
      You have completed the driver reinstallation.
    1. Place the System Restoration CD in CD/DVD drive.
      The CD starts automatically.
    1. Close the System Restoration CD window.
    2. Click Start , then select Settings , then Control Panel .
      The Control Panel window opens.
    1. Double-click the Display icon.
      The Display Properties dialog box opens.
    1. Click the Settings tab.
      The Settings tab opens.
    1. Click Display Type.
      The Display Type dialog box opens.
    1. Click Change .
      The Change Display dialog box opens.
    1. Click Have Disk .
      The Install From Disk dialog box opens.
    1. Select the CD/DVD drive letter (usually drive D:\ where D is the letter of the CD/DVD drive) in the Copy manufacturer's file from drop-down list.
    2. Click Browse , then select the directory that has the video driver file name you found when you ran the Windows NT locator utility.
    3. Click the driver file name, then select Open, then click OK .
      The Change Display dialog box opens and shows the name of the display driver.
    1. Click OK , then click Yes .
      The files copy to the hard drive and a message appears stating the driver was successfully reinstalled and you must restart your computer.
    1. Click OK .
    2. Close the Display Properties dialog box.
    3. Remove the System Restoration CD , then click Yes to restart your computer.
      Your computer restarts and a message appears asking to change the display resolution settings.
    1. Click OK .
      The Display Properties window opens.
    1. Select the Color palette from the drop-down list to change the color palette to your preferred settings.
    2. Slide the Desktop area slider to adjust display resolution to your preferred setting.
    3. Click Test , then click OK to make sure your settings work properly.
    4. Click Yes if the test screen showed properly or make changes to the settings, then test again if the settings did not work.
    5. Click OK .

To reinstall the Windows NT audio device driver:

    1. Use the Windows NT Locator utility to find the audio driver. See "Locating Windows NT drivers" on page 131 for information about locating device drivers.
    2. If the driver location information for your sound card driver ends with a file name (for example, setup.exe ), go to the next step.
      - OR -
      If the driver location information for your sound card driver ends with a backslash ( \ ), go to Step 7.
    1. Click Start , then select Run .
      The Run dialog box window opens.
    1. In the Open text box, type D:\ where D is the drive letter of your CD/DVD drive, then type the driver location information you found in the section Locating Windows NT drivers.
    2. Click OK .
    3. Reinstall your sound card software by following the on-screen instructions.
      You have completed the driver reinstallation.
    1. Click Start , then select Settings , then Control Panel .
      The Control Panel window opens.
    1. Double-click the Multimedia icon.
      The Multimedia Properties dialog box opens.
    1. Click the Devices tab.
      The Devices tab opens.
    1. Click Add .
      The Add window opens.
    1. Select Unlisted or Updated driver in the List of Drivers list, then click OK .
      The Install Driver window opens.
    1. Place the System Restoration CD into your CD/DVD drive.
      The CD starts automatically.
    1. Close the System Restoration CD window.
    2. In the Install Driver text box, type D:\ where D is the drive letter of your CD/DVD drive, then type the driver location information you found in the section Locating Windows NT drivers.
    3. Click OK .
    4. Reinstall your sound card software by following the on-screen instructions.

To reinstall the Windows NT modem device driver:

    1. Use the Windows NT Locator utility to find the modem driver. See "Locating Windows NT drivers" on page 131 for information about locating device drivers.
    2. If the driver location information for your modem driver ends with a file name (for example, setup.exe ), go to the next step.
      - OR -
      If the driver location information for your modem driver ends with a backslash (\), go to Step 7.
    1. Click Start , then select Run .
      The Run dialog box window opens.
    1. In the Open text box, type D:\ where D: is the drive letter of your CD/DVD drive, then type the driver location information you found in the section Locating Windows NT drivers.
    2. Click OK .
    3. Follow the on-screen instructions.
      You have completed the driver reinstallation.
    1. Click Start , then select Settings , then Control Panel .
      The Control Panel window opens.
    1. Double-click the Modems icon.
      The Install New Modem window opens.
    1. Select Don't detect my modem; I will select it from a list , then click Next .
      A second Install New Modem window opens.
    1. Click Have Disk .
      The Install From Disk window opens.
    1. Place the System Restoration CD into your CD/DVD drive.
      The CD starts automatically.
    1. Close the System Restoration CD window.
    2. In the Copy manufacturer's files from: text box, type D:\ where D: is the drive letter of your CD/DVD drive, then type the driver location information you found in the section Locating Windows NT drivers.
    3. Click OK .
    4. Click Next , then follow the on-screen instructions.

To reinstall the Windows NT network card device driver:

    1. Use the Windows NT Locator utility to find the modem driver. See "Locating Windows NT drivers" on page 131 for information about locating device drivers.
    2. If the driver location information for your modem driver ends with a file name (for example, setup.exe ), go to the next step.
      - OR -
      If the driver location information for your modem driver ends with a backslash (\), go to Step 7.
    1. Click Start , then select Run .
      The Run dialog box window opens.
    1. In the Open text box, type D:\ where D: is the drive letter of your CD/DVD drive, then type the driver location information you found in the section Locating Windows NT drivers.
    2. Click OK .
    3. Follow the on-screen instructions.
      You have completed the driver reinstallation.
    1. Click Start , then select Settings , then Control Panel .
      The Control Panel window opens.
    1. Double-click the Network icon.
      The Network window opens.
    1. Click the Services tab, then click OK .
      The Network Services window opens.
    1. Click Add .
      The Select Network Services window opens.
    1. Place the System Restoration  CD into your CD/DVD drive.
      The CD starts automatically.
    1. Close the System Restoration CD window.
    2. Click Have Disk .
      The Insert Disk dialog box opens.
    1. In the text box, type D: \ where D: is the drive letter of your CD/DVD drive, then type the driver location information you found in the section Locating Windows NT drivers.
    2. Click Next , then follow the on-screen instructions.

Reinstalling Windows NT Service Pack CD

    The Windows NT Service Pack CD updates Windows NT features. After you reinstall Windows NT or Windows NT device drivers, you need to reinstall the Windows NT Service Pack.

To reinstall the Windows NT Service Pack:

    1. Start your computer.
    2. Insert the Windows NT Service Pack CD into the CD/DVD drive.
      Microsoft Internet Explorer opens.
    1. Read the browser screen information that further details the contents of the service pack, then scroll down the screen to the Install Service Pack link located under the Window NT Service Pack heading.
    2. Click the Install Service Pack link.
    3. Read the message, then click Open .
      A DOS screen appears, then the Welcome screen appears.
    1. Click Next .
      The Software License Agreement appears.
    1. Click Yes .
      The Service Pack Setup window opens.
    1. Click Next .
    2. Select Yes or No to install an uninstall directory (we recommend choosing Yes ).
    3. Click Next .
    4. Click Finish .
      The final setup window tells you that NT 4.0 has been updated and asks you to remove the diskette from the diskette drive.
    1. Eject any diskette that may be in the diskette drive, then click OK .
      The system restarts.