GPA - Questions and Answers

What is GPA? 
Gateway Priority Access (GPA) is our premier service and support add-on package for Gateway PC owners who purchased their system May 23, 2003 or later.

What do I get if I order GPA? 
1, 2, 3, and 4 year GPA plans are available for purchase. Plans include the following uplifts to your current warranty services.*

Priority Phone Technical Support
  • 30-second answer speed
  • Dedicated GPA agents
  • Single point of contact with Gateway Service and Support
Rapid Response Repair Services
  • Next business day replacement parts
  • Next business day on-site parts replacement service (with qualifying on-site warranties)
  • Same day pickup and next business day "in-depot" repair for mobiles
Priority Access Guarantee
  • Prorated refund, if for any reason, you are not satisfied
What are the benefits of owning GPA? 
  • Simple, direct access to service
  • With one point of contact, you'll get the attention you deserve - whether this is your first PC or your fifth
  • Less downtime if your PC fails
  • If you're in a hurry, don't worry; never wait longer than 30 seconds for telephone service
  • Satisfaction guaranteed
Are there any restrictions for purchasing GPA? 
In order to purchase the GPA plan (1-4 years), you must have purchased your system on May 23, 2003 or later and you must also have selected a Value, Value Plus, or Total Protection Limited Warranty Plan of an equivalent or greater timeframe.

How do I find out if I qualify?

How do I purchase the Gateway Priority Access (GPA) Service and Support?


* Limited warranties and service agreements apply; visit gateway.com or call 1-800-846-2000 for a free copy. Not available in all areas.