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Answers by Gateway offers affordable how-do-I-support for most major manufactures including computers, televisions, printers, digital cameras, wireless routers, DVD players and much more.
Answers by Gateway
Need to upgrade your computer? Browse the Upgrades section our our site or contact an Upgrade Sales associate between 3am and midnight Pacific time daily via chat.
Upgrade Information
Warranty Upgrade Center
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For service or repair status, e-mail Customer Service.
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Register your products and receive superior customer service and technical support, access to additional Gateway services and product offers and protection and control of your privacy.
Product Registration
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You may request an invoice reprint at any time within 12 months of your purchase by completing the form below. Requests made past 12 months will require a charge of $15 per invoice reprint and can only be processed for insurance, tax audits and validation of warranty.
Invoice Reprint Request
You can request to cancel your order via e-mail if it has not entered into our shipment process. Please provide your order number and customer ID, which are listed in the Gateway order confirmation e-mail you received.
E-Mail Customer Service
If you received your package and its damaged or incorrect, contact Customer Service via e-mail.
E-Mail Customer Service
If for any reason you are not completely satisfied with your purchase,you may return your Gateway product or cancel unused services within 15 days of purchase. You may return your E-Series desktops and server products within 30 days or purchase.
Return Policy
Standard Terms of Sales (PDF)
If you are expecting a refund for returned merchandise, allow time for shipping, inspection, and up to seven additional business days to process your refund. Credits from your permanently returned merchandise will be refunded to the original form of payment.
E-Mail Customer Service with additional questions
Please allow 8-10 weeks for your rebate to be processed. If you have not received your rebate within the expected time, please contact the Rebate Center with the link below or call 800-349-1002.
Rebate Center
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