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Answers by Gateway offers affordable how-do-I-support for most major manufactures including computers, televisions, printers, digital cameras, wireless routers, DVD players and much more.
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For service or repair status, e-mail Customer Service.
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Register your products and receive superior customer service and technical support, access to additional Gateway services and product offers and protection and control of your privacy.
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You can request to cancel your order via e-mail if it has not entered into our shipment process. Please provide your order number and customer ID, which are listed in the Gateway order confirmation e-mail you received.
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If you received your package and its damaged or incorrect, contact Customer Service via e-mail.
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If for any reason you are not completely satisfied with your purchase,you may return your Gateway product or cancel unused services within 15 days of purchase. You may return your E-Series desktops and server products within 30 days or purchase.
Standard Terms of Sales (PDF)
If you are expecting a refund for returned merchandise, allow time for shipping, inspection, and up to seven additional business days to process your refund. Credits from your permanently returned merchandise will be refunded to the original form of payment.
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