Gateway computers come with a standard limited warranty. Look below for details on these warranties and standard terms of sale agreements.
 Consumer Warranties
Business Warranties
Standard Terms of Sale & Limited Warranty Agreement (PDF)
Complete List of Terms and Condition of Sale
Warranty Upgrade Center
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If for any reason you are not completely satisfied with your purchase, you may return your Gateway product or cancel unused services within 15 days of purchase. You may return your E-Series desktops and server products within 30 days of purchase.
Return Policy
Standard Terms of Sale (PDF)
E-Mail Customer Service for a Return or Cancellation
Gateway is dedicated to protecting and improving the environment in every aspect of our operations. We are committed to providing our customers with sound avenues to responsibly manage Gateway and eMachines products which have reached the end of their useful life.
Environmental Policy
End-of-Life Management Options
Trade-In & Recycle Program
Gateway strives to provide he latest technology to all of our customers. That's why we make sure our products and services are accessible to everyone.
For a more detailed description of our policies regarding Accessibility, please click on the link provided below.
ADA Compliance
For a list of available manufacturer rebates available for products purchased on Gateway.com, please click on the link provided below.
Coupons, Rebates & Promotions
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We invite you to read and download materials found on our site for your personal use only, provided that you abide by our copyright and other proprietary guidelines.
For a complete dossier of our Terms and Policies, please click on the link provided below.
Policies
The content that Gateway provides on our Web site, including, but not limited to, text, graphics, images and logos, is owned by either Gateway or the party that has provided the content to us and is protected by U.S. and international copyright laws. Gateway is the sole and exclusive owner of its compilation of this content on our Web site, and this compilations is also protected by U.S. and international copyright laws. Unpermitted copying of any of this content could lead to copyright infringement.
For a more detailed description of our Copyright Policy, please click on the link provided below.
E-Mail Customer Service
Gateway respects our customers' rights to privacy. We hold your detailed customer information in confidence. This policy applies to information held by Gateway and its affiliated brands, including eMachines, in connection with Gateway's domestic activities.
For a more detailed description of our Privacy Policy, please click on the link provided below.
Privacy & Data Security
Gateway offers technical support and answers to your compatibility questions for all Gateway-branded products. Inquiries relating to other non-Gateway branded products should be directed toward their respective manufacturer. Please click on the link provided below to learn more about our Product Compatibility policy.
Product Compatibility
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E-Mail Customer Service
Frequently Asked Questions
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