Sign In
If you've created on online account, you may update your contact or billing information.
Sign In
Create a New Account

Changes to My Account
To make changes to your name, address, phone or e-mail use our e-mail assistance form below. If you have an online account, login anytime to make changes immediately.
Personal Information Change Request Form

Invoice Reprints
You may request an invoice reprint at anytime within 12 months of your purchase by completing the form below. Requests made past 12 months will require a charge of $15 per invoice reprint and can only be processed for insurance, tax audits and validation of warranty.
Invoice Reprint Request

Transfer of Ownership
If you have sold your computer, given it away, or otherwise transferred ownership, let us know about it. This will allow us to contact the current owner for any future updates regarding your Gateway computer.
Transfer of Ownership Form

Product Registration
Register your products and receive superior customer service and technical support, access to additional Gateway services and product offers and protection and control of your privacy.
Product Registration

Refunds & Credits
If you are expecting a refund for returned merchandise, allow time for shipping, inspection, and up to seven additional business days to process your refund. Credits from your permanently returned merchandise will be refunded to the original form of payment.
E-Mail Customer Service

Gateway E-Mails & Catalogs
Subscribe or un-subscribe to Gateway communications here. We're making it easier than ever to stay on top of current technology. Learn about the latest Gateway products and services that can help meet your needs.
Subscribe to Gateway E-Mail Newsletter
Unsubscribe to Newsletter
Manage Technical E-Mail Alerts
Manage Press Release Updates



Can't Find What You're Looking For?
 
If you require additional information or help, e-mail customer service using the link below or check out our additional support tools.

E-Mail Customer Service Frequently Asked Questions