var lists=new Array();lists["default"]=new Array();lists["default"][0]=new Array("Please choose a category                                                        ","Computer is locking up in Windows.","Computer is experiencing sound problems.","Computer is experiencing video problems.","Computer is experiencing CD-ROM drive problems.");lists.DT98ENTIRESYSTEM=new Array();lists.DT98ENTIRESYSTEM[0]=new Array("Please choose a category                                                        ","My computer will not power on at all.","There is no video or POST when I power on the computer.","My computer seems to be unusually noisy.");lists.DT98MOTHERBOARD=new Array();lists.DT98MOTHERBOARD[0]=new Array("Please choose a category                                                        ","My computer frequently locks up.","The processor fan is noisy.","The computer seems to overheat.");lists.DT98VIDEOCARD=new Array();lists.DT98VIDEOCARD[0]=new Array("Please choose a category                                                        ","There is no display on the monitor.","The icons and text on my screen are too big.","My monitor shows an out of scan range error.","The display on my monitor is distorted.");lists.DT98MONITOR=new Array();lists.DT98MONITOR[0]=new Array("Please choose a category                                                        ","There is no display on the monitor.","The display on my monitor is distorted.","The colors on my monitor are not correct.","My monitor has no power.","My monitor shows an out of scan range error message.","My monitor shows an out of frequency error.");lists.DT98SOUNDCARD=new Array();lists.DT98SOUNDCARD[0]=new Array("Please choose a category                                                        ","My computer does not produce any sound.","I get distorted sound from my computer.","There is no sound when I play an audio CD.","I do not hear any sounds when I am on the Internet.","My game does not have any sound.","The volume is too low.");lists.DT98SPEAKERS=new Array();lists.DT98SPEAKERS[0]=new Array("Please choose a category                                                        ","One of my speakers does not work.","My speakers make a hissing sound.","There is a humming sound coming from my speakers.","My speakers are not working.","The sound from my speakers cuts out sometimes.");lists.DT98MODEM=new Array();lists.DT98MODEM[0]=new Array("Please choose a category                                                        ","Why is my connection so slow?","Is there anything I can do to get a faster connection with my phone modem?","My computer will frequently disconnect from the Internet.","There is a 'No Dial Tone' error when I try to connect to the Internet.","How can I get a faster connection to the Internet?");lists.DT98NETWORK=new Array();lists.DT98NETWORK[0]=new Array("Please choose a category                                                        ","My computer will not connect to the network.");lists.DT98CDROMDRIVE=new Array();lists.DT98CDROMDRIVE[0]=new Array("Please choose a category                                                        ","The CD-ROM tray will not open.","The CDs do not automatically play when I put them in.","The CD-ROM drive is not working properly.","There is no sound when I play audio CDs.");lists.DT98DVDDRIVE=new Array();lists.DT98DVDDRIVE[0]=new Array("Please choose a category                                                        ","The video when I play a DVD is slow or choppy.","The DVD drive will not read a DVD disc.","The screen turns green when playing a DVD movie.","There is very little or no sound when I play a DVD movie.");lists.DT98FLOPPYDRIVE=new Array();lists.DT98FLOPPYDRIVE[0]=new Array("Please choose a category                                                        ","My floppy drive will not write to a floppy disk.","My floppy drive will not read a floppy disk.","There are errors when I try to format a floppy disk.","My floppy drive just isn't working correctly.");lists.DT98HARDDRIVE=new Array();lists.DT98HARDDRIVE[0]=new Array("Please choose a category                                                        ",'When I start my computer the message "Operating System Missing" appears.',"The hard drive in the computer seems noisy.","How do I run Scan Disk and Disk Defragmenter so they don't restart 10 times?");lists.DT98KEYBOARD=new Array();lists.DT98KEYBOARD[0]=new Array("Please choose a category                                                        ","One or more of my keys stick on my keyboard.","Some keys on my keyboard do not always work.","The Multi-Function keys at the top of my keyboard do not work.","Some keys or all the keys on my keyboard do not work.");lists.DT98MOUSE=new Array();lists.DT98MOUSE[0]=new Array("Please choose a category                                                        ","My mouse moves erratically.","My mouse sometimes seems 'stuck' and it will not move the cursor.","How do I clean the mouse so it will perform better?","My mouse does not work.","My computer does not recognize the mouse.");lists.DT98PRINTER=new Array();lists.DT98PRINTER[0]=new Array("Please choose a category                                                        ","My printer will not print.","I am unable to install the printer software.","Where can I buy ink for the printer?");function changeList(D){try{var C=document.SRT.ProductModel.selectedIndex;var H=document.SRT.ProductModel.options[C].value;var A=document.SRT.selOperatingSystem.selectedIndex;var E=document.SRT.selOperatingSystem.options[A].value;var G=document.SRT.selAffectedPart.selectedIndex;var B=document.SRT.selAffectedPart.options[G].value;if((H=="Desktop Computers (All Models)")&&(E=="Windows 98")){switch(B){case"Entire System":list=lists.DT98ENTIRESYSTEM;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Motherboard":list=lists.DT98MOTHERBOARD;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Video Card":list=lists.DT98VIDEOCARD;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Monitor":list=lists.DT98MONITOR;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Sound Card":list=lists.DT98SOUNDCARD;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Speakers":list=lists.DT98SPEAKERS;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Modem":list=lists.DT98MODEM;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Network":list=lists.DT98NETWORK;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"CD-ROM Drive":list=lists.DT98CDROMDRIVE;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"DVD Drive":list=lists.DT98DVDDRIVE;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Floppy Drive":list=lists.DT98FLOPPYDRIVE;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Hard Drive":list=lists.DT98HARDDRIVE;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Keyboard":list=lists.DT98KEYBOARD;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Mouse":list=lists.DT98MOUSE;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;case"Printer":list=lists.DT98PRINTER;emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list);break;default:list=lists["default"];emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list)}}else{list=lists["default"];emptyList(D.form.selCommonIssue);fillList(D.form.selCommonIssue,list)}}catch(F){return true}}function emptyList(A){while(A.options.length){A.options[0]=null}}function fillList(B,A){for(i=0;i<A[0].length;i++){option=new Option(A[0][i],A[0][i]);B.options[B.length]=option}};