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Don't Forget Customer Service
In any business, customer service is vital to growth and prosperity. For Web-based businesses, it's no different. Components of a good customer service program include items that build trust, like making it easy for people to contact you. Answer your e-mail and return phone calls while also treating customers fairly and reasonably. Treat them as anything less than important, and it can be considered a form of commercial suicide.

  Tutorials
  Create Customer Service Plan
  Make Yourself Accessible
  Stick To Your Promises
  Delivering the Goods On Time
  Special Shipping Issues
  Your Shipping Options
  Following the Rules
  Make the Investment
  Providing Technical Support
  Make Your Offerings Attractive