Providing Technical Support Tutorial Home >Internet >Online services >Launching an Internet Business >Don't Forget Customer Service >Providing Technical Support   Step 1:  Go Beyond Customer Service In addition to product-related questions, some customers may also need basic, technical support.   Step 2:  Present the Information By using FAQs, you can provide both technical and customer support to your customers in need of help.   Step 3:  At Their Fingertips Spend some time and effort figuring out the best way to present the information so the customer can access it quickly. And, provide all of the information you have available.   Step 4:  Don't Fall Into the Trap Business experts say that the problem with technical-support sites is that they're often poorly designed – making customers do too much digging around for information – and they often don't have all the information that they need.