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| In addition to product-related questions, some customers may also need basic, technical support. |
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| By using FAQs, you can provide both technical and customer support to your customers in need of help. |
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| Spend some time and effort figuring out the best way to present the information so the customer can access it quickly. And, provide all of the information you have available. |
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| Business experts say that the problem with technical-support sites is that they're often poorly designed – making customers do too much digging around for information – and they often don't have all the information that they need. |
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