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| Check to see if the power display light (LED) on the scanner (if it has one) shows the unit is turned on. If not, turn it on. If the light still does not come on, go to the next step. |
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| Most USB scanners have a power adapter that you plug into a surge suppressor or wall socket. Make certain yours is plugged into a working, viable socket or surge suppressor. If you disconnect the power while the PC is turned on, the USB scanner may not be seen or be seen but not show as ready to work, even when you plug the power adapter back in. |
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| Make certain the USB connector from your scanner is firmly inserted into the USB port (usually at the back) of your PC. If you have multiple USB devices, you may need to obtain a powered USB hub which acts as a sort of extension cord for powering USB devices. |
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| From Windows Start, point to Shutdown, and then to Restart. Click OK. Once the system (and Windows) reloads, try again to access the scanner. If you still encounter problems, contact the manufacturer or visit the manufacturer's online web site. |
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United States
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