Frequently Asked Questions
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Q: What are some troubleshooting steps for HDCP?

A:
  1. Try different Blu-ray™ or HD DVD™ media if available.

  2. Verify that a DVI or HDMI connection is being used.

  3. Verify that the video card supports HDCP.

  4. Verify that the monitor supports HDCP.

  5. Run the CyberLink BD / HD Advisor (Beta) to test if the computer can play Blu-ray discs or HD DVDs: http://www.cyberlink.com/multi/support/bdhd_support/diagnosis.jsp

  6. Install the latest video driver.

  7. Install the latest patch for Cyberlink HD-DVD Solution or Cyberlink Blu-ray DVD Solution.