Frequently Asked Questions

Q: How do I run Norton Live Update?

A:

  1. Open Norton Live Update.

    • In normal view:

      From the Start menu, point to All Programs, Norton AntiVirus, and then click Live Update - Norton AntiVirus.

    • In Classic view:

      From the Start menu, point to Programs, Norton AntiVirus, and then click Live Update - Norton AntiVirus.

  2. In the LiveUpdate dialog box, click Next. The computer connects to the Symantec Web site through the default Internet service provider (ISP) connection on the computer. If the default Internet connection is a dial-up account, the computer prompts for a connection through the dialer for that connection. For example, an ISP configured in Dial-Up Networking may prompt for a user name and password.

    Note: If the Internet connection used is not the default Internet connection, it may be necessary to manually connect to the Internet through the desired ISP before running Live Update.

  3. After the Internet connection has been established, the LiveUpdate dialog box displays a list of updates.

  4. Click Next. The updates download.

  5. If it opens, in the Please Read dialog box, click OK.

  6. In the LiveUpdate dialog box, click Finish.

  7. If it opens, in the Reboot Required dialog box, click OK.

  8. Repeat the process until the "LiveUpdate - All of the Symantec products installed on your computer are currently up to date" message appears.