I cannot receive e-mail.

There are several possibilities:

  1. Ensure that your computer is properly set to connect to the Internet by starting your Web browser and trying to open a Web page. If you cannot connect to the Web page, your Internet connection may not be working properly.

  2. If this is your first time trying to receive e-mail from this e-mail account on this computer, Windows Mail may not be properly set up to access your account. You should check your e-mail account properties to ensure that your account information was entered properly.

    To verify your e-mail account information:

    • Open Windows Mail.
    • Locate the account information you were given by your e-mail service provider.
    • From the Tools menu, click Accounts.
    • Under Mail, click your e-mail account, and then click Properties.
    • Click the Servers tab. Check that the various entries under Server Information and Incoming Mail Server match the account information from your e-mail provider.

      Note: If all of the information was already correct, your password authentication settings may be incorrect. Select the Log on using Secure Password Authentication check box, or, if the check box is already selected, click to clear it.

    • After making changes, click OK, and then click Close to close the Internet Accounts dialog box.
    • Click Send/Receive to try to retrieve your e-mail again.

  3. If your account information is correct and you still cannot send or receive e-mail, you may need to set Windows Mail to use a secure connection to your e-mail server.

    To enable a secure connection to your e-mail server:

    • Open Windows Mail.
    • From the Tools menu, click Accounts.
    • Under Mail, click your e-mail account, and then click Properties.
    • Click the Advanced tab.

      • If you are having problems receiving e-mail, under Incoming mail, select the This server requires a secure connection (SSL) check box.
      • If you are having problems sending e-mail, under Outgoing mail, select the This server requires a secure connection (SSL) check box.

      Note: If the setup information from your e-mail provider prompts that you need to change the port numbers for a secure connection, enter the port numbers provided by your e-mail provider in the Incoming mail box for the incoming port, and the Outgoing mail box for the outgoing port.

    • After making changes, click OK, and then click Close to close the Internet Accounts dialog box.
    • Click Send/Receive to try to retrieve your e-mail again.

  4. If you are connected to a corporate network, the company's firewall could be blocking access to your e-mail provider. Check with your system administrator to see if your firewall settings can be adjusted, or if firewall client software is available that will allow you to access your e-mail.

Note: This information provided by Microsoft.