The Wireless Router or Access Point is Turned Off or is Not Working Properly

There are two things to try:

  • Make sure the router or access point is turned on and that the wireless signal light is illuminated.
  • Reset the router or access point by turning it off, waiting at least 10 seconds, and then turning it back on.

If you do not own the access point or do not manage the network, contact the network administrator.

Note: This information provided by Microsoft.