What is Gateway System Recovery?

Gateway System Recovery (GSR) is a backup solution for Gateway computers that were shipped after November 1, 2004. At the heart of this solution is a 2nd partition on the hard drive where files necessary to reinstall the software that came with the computer are saved. In addition to this recovery partition, users can create a set of discs that act as a secondary backup incase the recovery partition becomes damaged or corrupt.

There have been several revisions of the solution and each revision has slightly different implementations. Refer to the "How to Install Drivers and Software" documentation for specific information on the solution that shipped with your computer. To access this documentation, select your computer type below then select your model. When you've located your model, click on the "How to Install Drivers and Software" link, and then follow the instructions for Gateway System Recovery.

Gateway System Recovery FAQs

Q: What if my computer shipped before November 1, 2004?

A:If your computer shipped before November 1, 2004 or you are unsure about the exact ship date, read the following documents to understand your options.

System Restoration CDs (for System shipped before 11/1/2004)
How can I tell if my computer shipped with a Gateway System Recovery?


Q: What if my Gateway System Recovery CD/DVD is lost, missing or damaged?

A:

  • For computers shipped after November 1, 2004 and until January 2005, a patch needs to be installed. Download the patch through our FTP site at ftp://ftp.gateway.com/pub/hardware_support/drivers/apps/medialess/Create_DRV_APPS_CD_Update.exe.

    After the installation of this patch, the option to create the drivers and applications CD is available from the Start menu under Programs. However the operating system (OS) CD\DVD must be requested by e-mailing customer service.

    Note: Replacement of the operating system CD may be at a cost according to your warranty status.

  • For computers shipped between January 2005 and June 2005, the option to Create my Drivers-Applications CD(s) is already available under Programs. The operating system CD\DVD must be requested by e-mailing customer service, and may be at a cost according to your warranty status.

  • For computers shipped after June 2005, an operating system CD\DVD is included and the option to Create my Drivers-Applications CD(s) is in System Recovery. Access the program from the Start menu under Programs. This backup process through System Recovery allows you to create the applications and drivers CD\DVD as many times as needed. If the operating system CD\DVD is lost, missing, or damaged, e-mail customer service to inquire about a replacement. Please note that replacement may be at a cost according to your warranty status.

    If all CD\DVD's are needed, e-mail customer service to inquire about a replacement. Please note that replacement may be at a cost according to your warranty status.


Q: How can I order Gateway System Recovery CDs?

A: If you are unable to create your own recovery media by the steps listed above or your hard drive is inoperable, you will have to purchase new media. You may order Gateway Recovery Media online. This will require your product’s serial number and a credit card to complete the order. Gateway Recovery Media is not available for all models.


Q: What if I need drivers for my computer?

A: Under your computer's Start menu, select All Programs, and then click System Recovery (you may need to click Gateway Utilities first). Select the Application and Driver Recovery option to access drivers as well as applications. If this option is not available, you can download drivers from the Gateway Driver Download Center using your computer serial number search or browse our site for product specific drivers.


Q: Where can I go for additional help?

A: If you've reviewed the "How to Install Drivers and Software" documentation for your model and still have issues restoring your computer, contact Gateway for help. If your computer is still under warranty, e-mail or chat with Technical Support. Out of warranty? Answers by Gateway offers affordable technical support.