Frequently Asked Questions
      Show Part Numbers

Q: How can I tell if my computer shipped with a Gateway System Recovery solution?

A: Here are a few indicators that can help determine if your computer shipped with a Gateway System Recovery solution:

  • An F11 prompt appears after completing POST when the computer is powered on.
  • There is a prompt to create backup media after the Out of Box Experience (OOBE).
  • There is a System Recovery option on the Start Menu. From the Start menu, point to All Programs, and then click System Recovery.
  • A D: recovery partition is located on the hard drive.
  • A blank media kit was shipped with the computer.
  • It is a notebook or desktop computer that shipped with Windows XP Service Pack 2 (SP2).
  • Gateway System Recovery is the only option that ever shipped with the following computer models:

    • Gateway 3200 Series
    • Gateway 3200 Series
    • Gateway 7200 Series
    • Gateway 4300 Series
    • Gateway 6300 Series
    • Gateway Profile 5.5

  • A new computer was purchased directly from Gateway after November 1, 2004.