I am not able to play a DVD.

• Check if you have inserted the DVD in the CD drive instead of the DVD drive.
• Reinstall the DVD decoder software.
• Check if the DVD you are playing has the appropriate region code. Some DVDs are encoded for playback only in certain regions. It is possible to change the region code on the computer, but it is not recommended.

The DVD video is distorted or does not play.

• Check if you have any third party DVD player software installed. If yes, remove the third party software to correct the difficulty.

I am not able to display details for the DVD currently playing.

• Check the Internet connection configuration in Media Center. Media Center can download DVD metadata only if the Internet connection is configured and working.

Audio

I am not getting surround sound even though my DVD supports it.

• Check if you have the correct drivers for the sound card. Dolby 5.1 sound could be lost if wrong sound card drivers are installed.
• Check if you have Dolby 5.1 speakers and the correct audio cables installed. If you have Dolby 5.1 speakers set up, you may need to adjust the DVD audio settings to support it.

I am unable to adjust the DVD audio settings.

• Make sure that you have the right decoder installed.
• Check to determine if the decoder needs to be updated.

Note: Information in this document was provided by Microsoft.