How do I troubleshoot the Program Guide?
The following steps may be used one at a time to try to resolve Program Guide issues in Media Center.
- If the Program Guide data appears to be outdated, ensure that the proper region, date, and time are selected in the Windows Date and Time Properties.
- Ensure that the Internet connection is active so the Program Guide data can be automatically updated if using a cable modem or digital subscriber line (DSL) connection (constantly on).
- If connecting to the Internet manually, ensure that the Program Guide data is updated regularly. This should be performed every 5 to 7 days to ensure the Program Guide data is up to date.
- Run the Program Guide wizard to reconfigure the Program Guide data. Refer to the FAQ labeled How do I set up the Program Guide through the wizard? for information on how to run the Program Guide wizard.
- Review the Application log to see if any problems occurred downloading the guide.
- From the Start menu, click Control Panel.
- In Control Panel, click Performance and Maintenance, and then click Administrative Tools.
- Click Event Viewer.
- Click Application group.
- Review any items with "Windows Media Center Download" or "Media Center Guide" as the source.
- If there are problems downloading the guide, retry downloading the guide again after a few hours. This could be due to problems with the listing provider. If there was a provider problem, it should be resolved within 24 hours.
- Verify that you are selecting the correct TV provider. Also, there may be small differences between the listing displayed and the channels that you subscribe to. The Program Guide channels can be customized by adding or removing channels in the Settings/TV/Guide menu.