What are some troubleshooting scenarios with My Music in Media Center 2005?

Viewing Songs

Several audio files stored on my computer do not show up in Media Center.

  • Check to determine if the file types are supported by Media Center.
  • Add the folders that contain the music files to Media Center.

Album Information

Album information displays incorrectly or there is no album information.

  • Check the following:

    1. Press the Windows Media Center Start button on the Media Center remote control.

    2. Select Settings.

    3. Select General.

    4. Select Automatic Downloads Options.

    5. Ensure that the Retrieve media information for CDs, DVDs, and movies from the Internet check box is selected.

    6. Select Save

  • Edit the song information to add metadata, in case there is none currently available.

Unable to Play

I was playing songs from a playlist when I got a Windows XP Media Center Edition error message. What could be the problem?

  • Check to determine if you have access permissions for all the songs in the playlist.

I am not able to play audio files.

  • Verify that you have the sound card provided with the original system installed, and not some other sound card.
  • Verify that you have the correct drivers installed for the sound card.

I am not able to play some audio files.

  • Check the file format of the file in question and verify that the file format is supported by Windows Media Player.
  • If the file format is supported, check if the codec used for the file is supported by Windows Media Player.
  • Check if the file is corrupt.
  • Verify that you have permissions to play the file.
  • Verify that you do not have MUTE selected or if the volume is set too low.

I placed a CD in the CD/DVD drive, but it does not play in Media Center.

  • Check to see if you have some other application specified as the default application to be used for audio files.
  • Check to see if Windows Media Player or a third party audio player is open.

Others

More than one sound track is playing at once.

  • Check if you have another application (other than Media Center) playing media files. Check if there are two or more applications running that are playing media files.

There is a lot of time lag in the playback.

  • Check if you are playing the tracks from a network share. Network shares or shortcuts may result in time lags.

Note: Information in this document was provided by Microsoft.