Q: How do I reinstall my Windows Anytime Upgrade if my hard drive was erased or reloaded while being serviced?

A: The original version of Windows Vista™ that came with the computer can be installed using the backup media provided. Once the original OS is on the hard drive you can install the upgrade. To launch the upgrade you must use your upgrade license file. The upgrade license file was provided in an e-mail when you originally purchased the upgrade ( Example e-mail ). If you do not have your upgrade license file you may get it from the digital locker on the Microsoft Web site using the steps below.

Note: Currently there is not a way to reload the upgraded operating system on a blank hard drive. The original operating system must be installed first.

Note: If you cannot locate your upgrade license file to launch the upgrade, you may need to contact Microsoft or purchase another upgrade.

1. Sign in to the digital locker on the Microsoft Web site. Use the e-mail address in your Windows Anytime Upgrade order to access the digital locker.

   

2. In the Windows Marketplace window, locate the upgrade and then click Install License.

   

3. In the File Download dialog box, click Save and save the file to your desktop.

   

4. Double-click the Windows Anytime Upgrade file on your desktop.

   

5. In the Get ready to upgrade Windows dialog box, click Next.

   

6. In the User Account Control dialog box, click Continue.

7. In the Insert your Windows disc dialog box, insert the Windows Anytime Upgrade disc.

   

8. Follow the on screen instructions to complete the installation.