Frequently Asked Questions
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Q: How do I reinstall the Operating System on the computer?

A: Select models have the ability to have the operating system reinstalled from a hidden drive built into the computer. To start the system recovery:

  1. Restart the computer.
  2. When the Gateway logo appears on the screen, press the Alt and F10 keys repeatedly.
  3. When prompted with a boot screen, hit the Enter key.
  4. After the system recovery program has loaded, follow the prompts to reinstall the operating system.
If the ability to reinstall from the previous method is not available or fails during the recovery, recovery of the operating system will need to be from Recovery Media. In order to recover the system using Gateway Recovery Media an external optical disc drive is required.
  1. Restart the computer.
  2. When the Gateway logo appears on the screen, press the F2 key repeatedly.
  3. Arrow over to "Boot".
  4. Ensure that the external optical drive is plugged into a USB port.
  5. Refer to on screen instructions to set the first device to "USB CDROM".
  6. Press the CD-ROM drive eject button and insert the System CD.
  7. Close the CD-ROM tray.
  8. Press "F10", then press "Enter" to save the changes and reboot the system.
  9. The computer will boot from the Gateway Recovery Media
  10. When prompted for the Recovery CD, remove the System CD and insert the Recovery CD.

    11. Note: If there are multiple Recovery CDs, please insert the first Recovery CD.

  11. After the system recovery program has loaded follow the prompts to reinstall the operating system.
Note: If you do not have a set of Gateway Recovery Media you may purchase recovery media online.