Frequently Asked Questions
Q: WAN driver update can address black screen issueA: The display may go black after the unit has been idle for 30 minutes or greater, especially while connected to internet.
The system must be rebooted to redisplay the video.
Updating the wireless network card driver will resolve this issue.
Gateway recommends that all customers update the Atheros Network driver to version V18.104.22.1686 (or newer).
The driver can be downloaded from the driver downloads section on the web site.