Sound Guide - I Have No Sound At All
This guide will fix the majority of no sound situations.
Note: Some situations may take all the steps. Do not stop after the first step. If none of these steps work you may need to click the Partial Sound Guide link toward the bottom of the page to see if a solution exists there.
- If you have Microsoft® Windows® XP or Windows Me, and you know when the issue started, use System Restore to return the computer to a time before the difficulty began.
- If you added hardware or software to your computer immediately before the issue started, remove the added hardware or software. Be sure to turn off the computer before removing hardware.
- Try playing other sounds, such as Windows sounds, music files, or an audio CD. Does the sound difficulty occur in more than one program? If not, check the program options for any sound-related settings, such as volume and audio card selection.
- Check the speakers to make sure they are turned on and have power. A red or green LED should be lit on the front of the controlling speaker. Regardless if the light is on or not, disconnect the speaker power adapter from the wall outlet or surge protector for 1 minute, and then plug it back in. If no power is received, then try a different wall jack. If you have power, test for sound.
- Make sure the cables between the speakers or from the speaker to the subwoofer are connected correctly and fully seated into the back of the speaker that is not working (some "click" twice before they are all the way in). Also, make sure that the analog or digital speaker is connected to the same type of analog or digital connection on the sound card.
- Verify that the Mixer Control volumes are set to 3/4 volume and are not muted. Analog or digital can be set in the Mixer Controls, depending on the type of sound card and speakers used.
- Connect a set of headphones to the analog output of the sound card to ensure the sound card is working properly (typically the green audio jack). This only works if your sound card is in analog mode (see preceding step).
- Connect the analog speakers to a portable CD player or radio that has the same type of connection for analog speakers. Please note that digital speakers designed for computers also have the same type of connection, but will not work with household consumer electronic devices. This will test whether the speakers are working properly.
Back to the Sound Troubleshooting page
Sound is only coming out of one speaker or just the front speakers
I have sound, but something's not quite right
I cannot hear audio CDs
E-mail technical support (Be sure to let the technicans know which steps you have already tried.)