Restoring Software

    Read this chapter to learn how to:

Reinstall device drivers
Update device drivers
Reinstall programs
Reinstall Windows

Using the Restoration CDs

    Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory.

    Important

    Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first:

    n Use the diagnostics and troubleshooting tools found in HelpSpot. For more information about diagnostics and troubleshooting tools in Windows XP, click Start, then click Help and Support.
    Type the keyword troubleshooting in the HelpSpot Search box , then click the arrow.

    • See the Troubleshooting section of this guide.

    If these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or programs.

    If reinstalling device drivers or programs does not resolve the problem, reinstall Windows.

    Reinstalling device drivers

      Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs.

      Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.

      You should reinstall device drivers:

    If directed to do so while troubleshooting
    If you see a message indicating that there is a problem with a device driver

      If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by completing the following task.

      If you just reinstalled Windows XP or Windows 2000, the device drivers were automatically reinstalled.

      If you are not comfortable with the procedures covered in this section, seek help from a more experienced computer user or a computer service technician.

    To reinstall device drivers:

      1. Insert the red Gateway CD into the CD, DVD, or recordable drive. If the program starts automatically, go to Step 5.
        - OR -
        If the program does not start automatically, go to Step 2.

      Important

      If the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see "Changing drives".

        1. Click Start, then click Run. The Run dialog box opens.

        2. In the Open text box, type d:\runmenu.exe (where d is the drive letter of your CD, DVD, or recordable drive).

        3. Click OK.

        4. If this is the first time you have inserted the red Gateway CD, accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears.

        5. Select a single device driver to reinstall.
          - OR -
          Click Automatic Installation, then select multiple device drivers to reinstall. (Grayed out drivers are not available for Automatic Installation. To select these drivers, click Manual Installation.)

        1. Click Install.

        2. Follow any additional on-screen instructions. Depending on the device driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

        Help and Support

        For more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support.

        Type the keyword drivers in the HelpSpot Search box , then click the arrow.

        Updating device drivers

          The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service.

          Important

          If your system came equipped with a wireless device, only use the drivers approved for the country the device will be used in. See the red Gateway CD or the Gateway Technical Support Web site (support.gateway.com).

          If your system came equipped with an internal embedded wireless device, see "Safety, Regulatory, and Legal Information" for general wireless regulatory and safety guidelines.To find out if your system has an internal wireless device, check the label (see "Identifying your model").

          To update device drivers:

            1. Insert the red Gateway CD into the CD, DVD, or recordable drive. If the program starts automatically, go to Step 5.
              - OR -
              If the program does not start automatically, go to Step 2.

            Important

            If the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see "Changing drives".

              1. Click Start, then click Run. The Run dialog box opens.

              2. In the Open text box, type d:\runmenu.exe (where d is the drive letter of the CD, DVD, or recordable drive).

              3. Click OK.

              4. If this is the first time you have inserted the red Gateway CD, accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears.

              5. Click the Web Updates tab.

              6. Click Check Now. The Connect window opens.

              7. Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

              Help and Support

              For more information about updating device drivers in Windows XP, click Start, then click Help and Support.

              Type the keyword updating drivers in the HelpSpot Search box , then click the arrow.

              Reinstalling programs

                If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the red Gateway CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first.

              To reinstall programs from the red Gateway CD:

                1. If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step.

                2. In Windows XP, click Start, Control Panel, then click Add or Remove Programs.
                  - OR -
                  In Windows 2000, click Start, Settings, Control Panel, then double-click the Add or Remove Programs icon.

                1. In the Currently Installed Programs list, click the program you want to uninstall, then click Change/Remove and follow the on-screen instructions.

                2. Insert the red Gateway CD into the CD, DVD, or recordable drive. If the program starts automatically, go to Step 8.
                  - OR -
                  If the program does not start automatically, go to Step 5.

                Important

                If the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see "Changing drives".

                  1. Click Start, then click Run. The Run dialog box opens.

                  2. In the Open text box, type d:\runmenu.exe (where d is the drive letter of your CD, DVD, or recordable drive).

                  3. Click OK.

                  4. If this is the first time you have inserted the red Gateway CD, accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears.

                  5. Select a single program to reinstall.
                    - OR -
                    Click Automatic Installation, then select multiple programs to reinstall. (Grayed out programs are not available for Automatic Installation. To select these programs, click Manual Installation.)

                  1. Click Install.

                  2. Follow any additional on-screen instructions. Depending on the programs you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

                  Help and Support

                  For more information about reinstalling programs in Windows XP, click Start, then click Help and Support.

                  Type the keyword installing programs in the HelpSpot Search box , then click the arrow.

                  To reinstall Works Suite (including Word), games, or other programs
                            from a CD:

                    1. If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step.

                    2. In Windows XP, click Start, Control Panel, then click Add or Remove Programs.
                      - OR -
                      In Windows 2000, click Start, Settings, Control Panel, then double-click the Add or Remove Programs icon.

                    1. In the Currently Installed Programs list, click the program you want to uninstall, then click Change/Remove and follow the on-screen instructions.

                    2. Insert the program CD into the CD, DVD, or recordable drive.

                    Important

                    If the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see "Changing drives".

                      1. Complete the program reinstallation by following the instructions included with the program CD.

                    Reinstalling Windows

                      If your computer is not working correctly, try the following options to correct the problem:

                    Troubleshooting. For more information, see "Troubleshooting".
                    Reinstalling device drivers. For more information, see Reinstalling device drivers.

                      If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software.

                      The Restoration CDs step you through reinstalling Windows XP or Windows 2000. If you are reinstalling Windows XP or Windows 2000, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your computer. To reinstall your programs, follow the instructions in "Reinstalling programs".

                      Important

                      If you are prompted for your Windows product key when you reinstall Windows, you can find the key on the Microsoft Certificate of Authenticity label located on the bottom of your computer case. For more information, see "Microsoft Certificate of Authenticity".

                      To reinstall Windows XP or Windows 2000, and the device drivers:

                        Warning

                        Back up your personal files before you use this option.

                        All files on your computer will be deleted!

                          1. Insert the red Gateway CD into the CD, DVD, or recordable drive.

                          2. Restart your computer.

                          3. Select 2. Boot from CD-ROM.

                          4. Select a language option.

                          5. Select 1. Delete all files (Automated Fdisk/Format).

                          6. Select 1. Continue deleting all files and restart.

                          7. When prompted, press any key to continue.

                          8. Select 2. Boot from CD-ROM.

                          9. Select a language option.

                          10. Select 2. Automated installation of Windows (XP or 2000).

                          11. When prompted, remove the red Gateway CD and insert the blue Operating System CD into the CD, DVD, or recordable drive, then press any key to continue.

                          12. When prompted, accept the License Agreement by pressing Y.

                          13. Wait while the setup program copies files to your hard drive. When your computer restarts, do NOT press any key to boot from CD.

                          14. When prompted, insert the red Gateway CD, then click Continue. The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.

                          15. When the Gateway Application Loader has finished, go to the Windows desktop by clicking OK.

                          16. Install additional programs by following the instructions in "Reinstalling programs".

                          17. Install other software, such as Microsoft Works Suite and gaming software, by following the instructions in "To reinstall Works Suite (including Word), games, or other programs from a CD:".