This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access:
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HelpSpot™ |
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Online help |
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Gateway Web site |
HelpSpot
Your computer may include HelpSpot™, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.
To start HelpSpot:
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Click Start, then click Help and Support. HelpSpot opens. |
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If this is the first time you have started HelpSpot, you may experience a
brief wait while HelpSpot builds the help database, then HelpSpot displays
an introductory video.
You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your touchpad, and other tasks, click the Using your computer link on the HelpSpot main page.
Searching for a topic
To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow 
button.
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Suggested Topics - These topics are located in HelpSpot and are relevant to your search topic. |
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Full-text Search Matches - These topics are located in HelpSpot and contain the words you entered in the Search box. |
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Microsoft Knowledge Base - These topics are located on the Microsoft Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics. |
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Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics. |
To view a list of your search results, click the results header for the type of results you want to view.
To view a topic, click the topic name in the Search Results list.
HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks.
To play a HelpSpot
video:
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To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home page, then click a video title. The video plays. |
Online help
Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button.
You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
Gateway Web site
Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see "Using the Internet".
Using eSupport
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Support Home |
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Downloads |
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Contact Us |
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Account Info |
Support Home tab
To get specific information about your computer, type your serial number into the My System Information box, then click GO, or click Look up my serial number for me. For more information, see "Finding your specifications".
The Support Information link lets you access product documentation, specifications, and manuals. By entering your serial number, you get specific documents related to your system. You can also browse through the reference area to locate an article specific to the question you have.
The Tutorials link lets you access an extensive library of how-to articles and videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system. Click All Downloads to walk through a step-by-step wizard to locate your drivers. For more information, see "Updating device drivers".
Contact Us tab
The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see "Telephone support".
Account Info tab