Webcam Not Working After Loading 3rd Party Software

Affected Products: Notebook Computers, Desktop Computers
Affected Operating Systems: Windows Vista™

ISSUE: After loading 3rd party software Yahoo® Messenger, MSN® Messenger, QuickTime, Adobe® Reader, or iTunes a "Graph Render Fail" or "No Webcam Found" message is displayed. After these messages have been displayed, the Gateway® Camera Assistant Software no longer functions.

RESOLUTION:

Step One: Disable and Enable the Webcam Driver

  1. Shut down and restart the computer.

  2. From the Windows Vista™ default Start menu, click Control Panel.

  3. In Control Panel, click System and Maintenance, and then click Device Manager.

  4. In the User Account Control dialog box, click Continue.

  5. In Device Manager, click the plus sign (+) next to Imaging Devices.
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  6. Right-click Gateway USB 2.0 Webcam, and then click Disable.

  7. In the Gateway USB 2.0 Webcam dialog box, click Yes.

  8. Right-click Gateway USB 2.0 Webcam again, and then click Enable.

  9. If this did not resolve the webcam issue proceed to step two.

Step Two: Uninstall the Camera Assistance Software

  1. From the Windows Vista™ default Start menu, click Control Panel.

  2. In Control Panel, under Programs, click Uninstall a Program.

  3. In the Uninstall or Change a Program dialog box, click Camera Assistance Software for Gateway, and then click Change.
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  4. In the User Account Control dialog box, click Continue.

  5. In the Camera Assistance Software for Gateway - InstallShield Wizard, click Remove, and then click Next.

  6. When prompted for confirmation, click Yes.

  7. In the Uninstall Complete dialog box, click Yes, I want to restart my computer now, and then click Finish.

  8. If this did not resolve webcam issue proceed to step three.

Step Three: Reinstall the webcam driver from the Gateway Recover Center.

  1. From the Windows Vista™ default Start menu, click All Programs, Gateway Recovery Center, and then click the Gateway Recovery Center program.

  2. In the User Account Control dialog box, click Allow.

  3. In the Gateway Recovery Center dialog box, click Hardware.

  4. In the Hardware dialog box, click Device Driver Recovery.

  5. In the Device Driver Recovery dialog box, click Other.

  6. In the Other dialog box, click Chicony WebCam SW and Driver, and then click Next.
    View Picture

  7. In the Congratulations dialog box, click Finish.

  8. Shut down and restart the computer.

  9. If this did not resolve webcam issue proceed to step four.

Step Four: Download and install the newest driver from the Gateway Web site. Drivers are listed under Webcam Downloads. Select the driver specific to the computer model.

Step Five: Install Vista SP1. To determine if the computer has Vista SP1, follow the steps below.

  1. From the Windows Vista™ default Start menu, click Control Panel.

  2. In Control Panel, click System and Maintenance, and then click System.

  3. Look under Windows Edition to determine if Service Pack 1 is installed.

  4. If Service Pack 1 is not listed, have the customer install Vista SP1. KB936330 http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en.