System Preparation Tool Message Displays Every Time the Computer Starts

Affected Products: Software
Affected Operating Systems: Windows Vista™

ISSUE: Every time that the computer starts the following System Preparation Tool message appears.

System Preparation Tool message

RESOLUTION: Use the following steps to resolve this issue.

Note: Do not close the "System preparation tool 3.14" dialog box when stopping the service and going through the resolution.

  1. From the Windows Vista default Start menu, in the Start search field, type: Services. Press ENTER.
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  2. In the User Account Control dialog box, click Continue.

  3. In the Services window, right-click Intel Viiv™ Media Server, and then select Stop.
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  4. The service stops.
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  5. In the Services window, from the File menu, click Exit.

  6. In the System Preparation Tool 3.14 dialog box, choose Enter System Out-of-Box Experience (OOBE) as the System Cleanup Action, and Reboot as the Shutdown Options, and then click OK.
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  7. The computer restarts and launches the Out Of Box Experience (OOBE). This requires you to follow the on-screen instructions to configure the computer as it was prior to the first startup.