ISSUE: After reinstalling Windows Vista™ from the Recovery partition, the modem driver does not automatically load. It appears in Device Manager under Other Devices as a PCI Simple Communications Controller with a splat.

RESOLUTION: Use the following steps to resolve this issue.

1. From the Windows Vista default Start menu, in the Start Search field, type: Device Manager, and then press the ENTER key.
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2. In the User Account Control dialog box, click Continue.

3. In Device Manager, in the Other devices field, verify that PCI Simple Communications Controller is listed.
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4. In Device Manager, from the File menu click Exit.

5. From the Windows Vista default Start menu, in the Start Search field, type: Recovery, and then press the ENTER key.

6. In the Gateway (or eMachines) Recovery Center window, click Hardware.
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7. In the Hardware window, click Device driver recovery.
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8. In the Device driver recovery window, click Communications devices and system components.
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9. In the Communications devices and system components window, click PCI Soft Data Fax Modem with SmartCP.
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10. In the Installing selected device driver software window, click Next.
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11. In the Congratulations window, click Finish.
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12. In Device Manager, verify that PCI Soft Data Fax Modem with SmartCP is listed in the Modems category. Close the Device Manager window.
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