Windows Vista Upgrade Stops Responding at the Completing Installation Screen with TPM Enabled

Affected Products: E-Series Computers, Desktop Computers, Software
Affected Operating Systems: Windows Vista™

ISSUE: The Windows Vista™ upgrade stops responding at the Completing Installation screen. This issue occurs when the Trusted Platform Module (TPM) is enabled in the BIOS.

Windows Vista Completing Installation screen

RESOLUTION: Disable the Trusted Platform Module (TPM) in the BIOS before installing the Windows Vista upgrade.