Gateway Notebooks with an Intel Video Chipset Do Not Retain External Monitor Settings When Undocked Affected Products: Notebook Computers
Affected Operating Systems: Windows® XPISSUE: When you dock a Gateway notebook computer, the external monitor has to be set up each time the computer is started. This issue only occurs when the computer has an Intel video chipset. RESOLUTION: Use the appropriate resolution listed below.
For Gateway M460, 6832JP, and 6834MX computer models: Update the BIOS to revision 60.07 or later to resolve this issue. This is filename Bios6007.exe, and can be downloaded from the Gateway Web site.
For Gateway M280, CX200, CX2600, and S-7200C Series computer models: Update the BIOS to revision 62.07 or later to resolve this issue. This is filename 6207.exe, and can be downloaded from the Gateway Web site.
For Gateway M250, MX3000 Series, and S-7200N computer models: There is a two step process to resolve the issue. First, upgrade the BIOS to version 69.12.04 or later. Version 69.12.04 is filename BIOS6912.exe. After upgrading the BIOS, download and install video driver version 6.14.10 or later. Version 6.14.10 is filename M250vid4363.exe. Both files can be downloaded from the Gateway Web site.
Note: Additional BIOS updates for other computer models will be released at a later date. Be sure to check back with this issue for the latest additions.
For all other computer models not listed above, use the following resolution.
You can work around this by using hotkeys. To setup the external video hotkey, use the following steps.
At this point, you are able to enable the external monitor by using an external keyboard and the ALT+CTRL+F1 key sequence. This allows you the use of an external monitor without having to open the LCD.