Can Not Install IVI Software Manually on the M675 Affected Products: Notebooks
Affected Operating Systems: Windows® XPISSUE: When leaving the installation method at its default state (Manual Installation) the IVI application is not loaded. After starting the manual installation a text box appears and prompts the user to OK the installation of the WinDVD application and update. Clicking OK brings up not one but two identical prompts for the 5.1 Speaker Configuration Update. Declining or accepting these prompts does not seem to matter in regard to the issue being seen. After either declining or accepting, a box appears which prompts that the WinDVD application and update has been installed and the Close button must now be clicked. Clicking the Close button brings a prompt to restart the computer in order to finalize the new settings. After clicking OK and restarting the computer successfully the WinDVD IVI application does not appear in the Programs menu or on the hard drive. RESOLUTION: Select the Autoamtic Installation option for the IVI software.