Unable to Plug in DVI Digital (DVI-D) Connector

Affected Products: Desktop Computers, Servers
Affected Operating Systems: Not OS Dependent

ISSUE: When trying to plug in the DVI digital (DVI-D) connector, the card retention cover for the St. Francis case is in the way.

RESOLUTION:

Solution A: If the monitor has a VGA connector, use it instead.

Bracket view of video card This is the bracket of the 64MB NVIDIA GeForce2 MX400 AGP video card. The bracket connections are:
  • DVI digital (DVI-D) connector conforming to the DVI 1.0 standard.
  • S-Video output for connecting a TV with S-Video using an optional adapter or dongle.
  • Standard 15-pin D-shell female VGA port for connecting a standard monitor.

Solution B: Use the following steps.

  1. Shut down Microsoft® Windows®, and then turn off the computer.

  2. Remove the thumb-screw from the card retention cover.

  3. Connect the DVI digital (DVI-D) connector and screw it down.

  4. Make sure that the video card is still properly seated by pushing down on the card.

  5. Reinstall the thumb-screw into the card retention cover.