FAQs


General Information
 Who can I contact to receive a donation from Gateway?

Gift Cards
 How do I redeem my Gift Card?

Order/Account Information
 Why should I register my new Gateway product?
 How do I get removed from phone calls, mailings or e-mail?
 How do I update my account information (phone, e-mail, address)?

Retail Purchases
 Whom do I contact for technical support if I purchased from a Retailer such as Best Buy or Good Guys?
 Whom do I contact if I am missing an item, such as a cable?
 Whom do I contact to permanently return an item?
 Whom do I contact for pricing questions?
 Whom do I contact for a packing slip or an invoice?
 How do I contact Good Guys?
 How do I contact Best Buy?

Service and Repair
 How do I send my Gateway product for service and repair?
 How do I find status on my repair?
 What is the average lead time if a system is sent in for service?

Support
 How do I contact Gateway for International support on systems purchased domestically?

TradeUps Program
 Can I trade in my Gateway System?
 What is the TradeUps Program?
 What if my system does not qualify for the TradeUps program?
 How is my computer trade in value determined?
 What about shipping and handling costs?
 Can I get my money back or a new computer?

Warranty
 How do I register my computer for the limited warranty?
 Where can I find information regarding Gateway's warranty policies?