Frequently Asked Questions
AspireZ5600, AspireZ5610, ZX6800, ZX6810
Q: Display may enter LCD TEST MODE after running Windows UpdateA: Microscrot Windows Automatic Update may update the Intel Video driver to version 18.104.22.1682.
Gateway has identified a conflict between the Intel video card driver that Microsoft Windows Automatic Update installs and the video card in the ZX6800 and ZX6810 series all-in-one- desktops which may cause the computer's LCD panel to enter a test mode.
To resolve, Gateway recommends to uninstall the updated Intel Video driver through Safe Mode.Uninstalling the driver through Safe Mode:
Note: In order to properly install the latest Intel Graphics driver without causing the issue to re-occur, ensure that the display is set to it's native resolution before attempting the update. The native resolution is 1920 x 1080.