Q: How do I create a set of Gateway Recovery Media?

A: Creating a set of Gateway Recovery Media

If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand.

1. Click on Start and then All Programs
2. Click on the Gateway folder and then on Gateway Recovery Management. This will launch the Gateway Recovery Management application

   

3. Click on Create Factory Default Disc
4. The Create Backup Disc dialog box will appear and provide information on the number of blank media that is needed for the recovery media.

   

5. Insert a blank disc into the drive indicated in the Burn To list and click Start.
6. The Gateway Recovery Management application will begin the process of creating the recovery media.

   

7. The disc will be ejected whenever it has completed burning, if multiple discs are required insert a new disc when prompted and click Ok.

Note: If the computer does not have an internal optical drive, an external optical drive will be required to create a set of Gateway Recovery Media. If you are unable to create recovery media they may be purchased from the Gateway Recovery Media Order Form.