Frequently Asked Questions
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Q: Where is the serial number located on this computer?

A: You can have Gateway find your serial number for you by clicking the "Find My Serial #" link on the My Support page.

For desktops purchased after October of 2008, the serial number will be 22 characters long on a white label on the righthand side of the desktop. If the desktop was purchased prior to October of 2008, please refer to this chart for information on your serial number.

For desktops that shipped with the Microsoft® Windows® 7 Operating System, Gateway provides an application entitled Identity Card, which can be used to display the serial number for your desktop.

To launch the Identity Card software:

  1. Click on Start and then All Programs
  2. Click on the Gateway folder
  3. Double click on Identity Card
Alternatively, the serial number will be located in the BIOS which can be entered by pressing the Delete key when turning the desktop on.