Frequently Asked Questions

Q: What are some tips for preventing electrostatic discharge damage?

A: The components inside the computer are extremely sensitive to electrostatic discharge (ESD), also known as static electricity. Electrostatic discharge can cause irreparable damage to the computer. However, if you follow the sequential procedure for grounding and take note of the handling precautions, you can avoid the possibility of such damage occurring.

Sequential Procedure

  1. Wear a grounding wrist strap if one is available. These are available at most electronic stores.

  2. Make a diagram that notes where the cables connect to the back of the computer.

  3. Turn off the computer.

  4. Remove most of the external device cables, except for the power cable.

  5. If applicable, use a Phillips screwdriver to remove the case cover screws.

  6. Remove the case cover.

  7. Ground yourself by touching the power supply while it is plugged in.

  8. Unplug the power cable.

Handling Precautions

  1. If installing a new component, remove the part from its anti-static bag only when you are ready to use it. Do not lay the part on the outside of the anti-static bag, as only the inside of the bag provides anti-static protection.

  2. Never slide cards or other parts over any surface. Avoid static-causing surfaces such as plastic and Styrofoam in the work area.

  3. Always hold cards by the edges and the metal mounting bracket. Avoid touching the components on the cards and the edge connectors that connect to expansion slots.