Windows 2000 Server Installation Procedures for the 920 Server
Part number 3501330,3501437,3501672,4000798,4000816
- Tertiary (third) IDE controller driver version 5.00.2195.2959 on floppy disk
- Microsoft® Windows® 2000 Server CD
- The Gateway Server Companion CD that was shipped with the server
Configuration Notes: This step-by-step procedure has been created with the most common configuration of the 920 Server. It is intended to be used for a fresh installation of Windows 2000 Server. It is possible that some required installation steps are not contained in this document.
Preparing the Drivers
In order for Windows 2000 Server to install properly, additional mass storage drivers for the Tertiary IDE controller are required, since the IDE CD-ROM drive is attached to this controller by default. Alternatively, moving the IDE cable attached to the CD-ROM drive from the Tertiary IDE controller to the Secondary IDE controller allows you to install Windows 2000 Server without any additional mass storage drivers.
The Tertiary IDE controller driver disk can be created with the Gateway Server Companion CD or by downloading the latest drivers.
Preparing the Drivers Using the Server Companion CD
Note: Server Companion CD version 4.0 does not contain a working driver for the 920 Server Chipset. Use the download method instead.
- Insert the Gateway Server Companion CD into the CD-ROM drive. Close the autorun menu.
- Browse to the following location: Drivers\920\Chipset\2k.
- Copy the entire contents of the 2k folder, but not the folder itself, to a blank floppy disk.
- Steps completed.
Preparing the Drivers Using the Drivers from Download
- On the Gateway.com Download Center site, locate the 7512940.exe file at http://support.gateway.com/support/drivers/search.asp?fn=7512940.exe.
- Click Download Now.
- In the File Download dialog box, click Open.
- Locate the files that were extracted. The default the location is C:\drivers\7512940. Copy everything in the 7512940 folder to a formatted floppy disk.
- Steps completed.
Installing the Operating System
- Place the Windows 2000 CD in the CD-ROM drive, and then start the computer. When prompted to start from the CD, press any key.
Note: Steps 2 through 6 are not required if you moved the IDE CD-ROM drive to the Secondary IDE controller.
- On the Windows 2000 Setup screen, press the F6 key to install third-party SCSI or RAID drivers.
- Press the S key to install additional mass storage drivers.
- Insert the floppy disk that contains the Tertiary IDE controller drivers, and then press the ENTER key.
- When Setup identifies the ServerWorks CSB6 Tertiary driver, press ENTER.
- To continue, press ENTER again. Setup copies files.
- On the Welcome to Setup screen, to set up Windows 2000 now, press ENTER .
- After reading the Windows 2000 Licensing Agreement, press the F8 key to agree to the terms.
- On the next screen you may be prompted to press the C key to create a partition in order to continue. If the partitions have already been created, you can also press the D key to delete the partitions and reconfigure them. If you are deleting the partitions, proceed to the next step in this document, otherwise proceed to step 13.
- Select the partition you are deleting, and then to delete the partition, press the D key.
- Windows indicates that you are about to remove a system partition. Press ENTER.
- Again, you are warned that you are about to delete the partition. To confirm the removal of the partition, press the L key.
- To create a partition on the unpartitioned space, press the C key.
- Either accept the default partition size, or press the BACKSPACE key to erase the value, and then type the partition size that you want to use. Press ENTER. Repeat the last two steps if you need to create more partitions.
Note: Partition sizes are determined in megabytes (MB). For example, 1,024 MB = 1 gigabyte (GB).
- Select the partition on which to install Windows 2000, and then press ENTER.
- Select the file format, FAT(32) or NTFS, with which to format the partition. Press ENTER.
Note: NTFS file system is recommended for Windows 2000 Server.
- When the Setup is formatting progress bar reaches 100 percent, the partition is formatted.
- The hard drive is checked.
- Wait as the Setup program copies files.
- The computer is initializing the Windows 2000 configuration.
- This portion of Setup is finished. Remove any disks from the appropriate drives. To restart the computer, press ENTER.
Note: If the Windows 2000 CD was left in the CD-ROM drive, you are prompted to press any key to start from the CD. Do not start to the CD as this starts the Setup process all over again.
- Windows prepares to start.
- In the Windows 2000 Server Setup dialog box, click Next. If you do not click Next, Setup continues after approximately five seconds.
- Setup detects and installs devices on the computer.
Note: At this time, you may be prompted to install a device that is not digitally signed by Microsoft. If you see this prompt, click Yes.
- Customize the Regional settings, and then click Next.
- In the Name text box, type your full name. In the Organization text box, type your organization name, and then click Next.
- In the Product Key text box, type the appropriate information, and then select Next.
Note: If the system was sold with Microsoft Windows 2000 Server, the Certificate of Authority (COA) sticker is located on the removeable side panel of the Gateway 920 server.
- Select the Licensing Mode you want to use. If additional Client Access Licenses were purchased, add the appropriate number of additional licenses when selecting Per Server mode.
- In the Computer name and Administrator password text boxes, type the appropriate information, and then click Next.
Note: The computer name must be unique on the network. It is helpful to use a computer name that is descriptive and unique.
- The default Windows 2000 components that are going to be installed are identified. Make any appropriate changes to the list, and then click Next.
- Set the correct date and time, and then click Next.
- Setup installs networking components.
- Setup installs Windows 2000 components.
- Setup completes a final set of tasks and reports the progress.
- Windows 2000 Setup is complete. Remove any disks from the appropriate drives, and then click Finish. While restarting, a boot menu opens, prompting you to please select the operating system to start. Select Windows 2000 Server, and then press ENTER.
- In the Welcome to Windows dialog box, press CTRL+ALT+DELETE.
- Type the administrator password you entered during setup, and then press ENTER.
- In the Configuring Your Server Wizard dialog box, select I will configure this server later, and then click Next.
- If prompted to restart the computer, click Yes.
- After restarting the computer and logging on, close the Configure Your Server Wizard, and then proceed to the following steps for installing drivers.
After installing the operating system, you are required to install any drivers that were natively installed by Windows 2000 Server. For a commonly configured Gateway 920 Server, this includes the network interface controller (NIC) drivers. Additional components like tape drives, SCSI controllers, and modems may also require drivers but are not covered in this document.
- Insert the Gateway Server Companion CD into the CD-ROM drive.
- The CD automatically runs, and the Gateway Application and Driver Recovery console opens.
Note: If the CD does not automatically run, open My Computer, right-click the CD-ROM drive letter, and then select Autoplay.
- In the Driver and Utility Search section, click Search.
- In the Installable Items list, select Automatic Install.
- In the Status column, place a check next to the items that show Not installed, and then click Begin Automated Install.
- In the Automatic Install dialog box, to begin the file copying process, click OK.
- The updates and applications listed are now being installed. When the process completes, click OK.
After installing the NIC drivers, you are able to configure networking. Due to the various configurations and applications of Windows 2000 Server in a network environment, no additional steps are included for this process. By default, Client for Microsoft Networks, File and Printer Sharing, and TCP\IP are already installed. Also, by default, TCP\IP is configured to obtain an IP address automatically. Refer to the Configure Your Server Wizard and Windows Help for solutions to common questions regarding the network setup.
Known Common Issues
- Issue: STOP:0x0000007B "INACCESSIBLE_BOOT_DEVICE" Occurs When Starting to the Windows 2000 CD
This error message can occur when the CD-ROM drive is attached to the tertiary (third) IDE controller and the drivers for this controller are not installed correctly.
It is important to press the F6 key during the initial startup of Windows 2000 setup, and then install the tertiary IDE driver. (See steps 2 through 6 under Installing the Operating System.)
- Issue: The System Does Not Start to the Windows 2000 CD
Verify that the CD is clean and that the ATAPI CD-ROM drive is the first boot device in the BIOS. Enter the system setup by pressing the F2 key during the power-on self-test (POST). The boot order is listed in the BOOT menu in the BIOS.
- Issue: When Installing the Tertiary IDE Drivers a "The file txtsetup.oem could not be found" Error Occurs
This error message occurs if the txtsetup.oem file is not located on the root of the Tertiary IDE driver disk. Review the steps under the Preparing the Drivers section to correct this problem.
- Issue: When Using the Dcpromo.exe Tool, an "Active Directory installation failed: The network location could not be reached" Message Appears
To resolve this error, you must verify that the server's network adapter is firmly connected to a hub or to a switch with a network cable.
- Issue: The 920 Tertiary IDE Driver for Windows 2000 Using Server Companion CD 4.0 Does Not Function
The driver on the Server Companion CD 4.0 is not the correct one. Download 7512940.exe from http://support.gateway.com. Refer to the Preparing the Drivers section in this document.
- Issue: The Retail Version of Microsoft Windows Small Business Server 2000 May Fail to Install with a STOP 0x000007B Error Message on Startup
This happens even though the tertiary IDE controller drivers are installed. To resolve this behavior, attach the CD-ROM drive to the secondary IDE controller and complete the operating system installation.