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Frequently Asked Questions
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11349030, 12210140, 12210333, 12210560, 12210565, 12600315, 12600680, 12600690, 2502740, 2514404,
2514462, 2514463, 2514464, 2514465, 2514466, 2515985, 2515986, 2515987, 2515988, 2515989,
2515990, 2515991, 2515992, 2516397, 2516398, 2516399, 2516400, 2516401, 2516402, 2516403,
2516404, 2517669, 2517671, 2517673, 2517674, 2517675, 2517677, 4000279, 4000283, 4000290,
4000299, 4000300, 4000404, 4000410, 4000411, 4000442, 4000449, 4000450, 4000453, 4000454,
4000458, 4000459, 4000461, 4000465, 4000466, 4000473, 4000482, 4000488, 4000492, 4000493,
4000494, 4000507, 4000529, 4000615, 4000631, 4000632, 4000634, 4000645, 4000652, 4000654,
4000658, 4000662, 4000669, 4000675, 4000679, 4000697, 4000705, 4000709, 4000712, 4000719,
4000728, 4000734, 4000741, 4000749, 4000756, 4000765, 4000780, 4000791, 4000818, 4000832,
4000859, 5500151, 5500277, 5500401, 5500402, 5500404, 5500445, 5500555, 5500556, 5500562,
5500563, 5500577, 5500671, 5500673, 5500687, 5500689, 5500705, 5500715, 5500716, 5500743,
5500744, 5500745, 5500746, 5500747, 5500748, 5500750, 5500751, 5500752, 5500757, 5500758,
5500761, 5500853, 5500947, 5500948, 5500949, 5500950, 5500951, 5500954, 5500957, 5500967,
5500969, 5500970, 5501060, 5501061, 5501206, 5501208, 5501209, 5501210, 5501211, 5501402,
5501403, 5501505, 5501506, 5501507, 5501508, 5501509, 5501510, 5501511, 5501513, 5501514,
5501515, 5501516, 5501523, 5501524, 5501525, 5501538, 5501539, 5501541, 5501729, 5501732,
5501733, 5501736, 5501737, 5501738, 5501739, 5501740, 5501741, 5501743, 5501762, 5501797,
5501798, 5501799, 5501800, 5501801, 5501806, 5502023, 5502024, 5502025, 5502188, 5502189,
5502190, 5502228, 5502229, 5502230, 5502235, 5502263, 5502264, 5502265, 5502277, 5502511,
5502513, 5502514, 5502515, 5502564, 5502580, 5502581, 5502582, 5502583, 6000664, 6000668,
6000722, 6000726, 6000788, 6000839, 6000929, 6000930, 6000989, 6000990, 6001152, 6001242,
6001268, 6001269, 6001275, 6001454, 6001455, 6001522, 6001525, 6001552, 6001565, 6001566,
6001567, 6001574, 6001597, 6001792, 6001900, 6001924, 6002158, 6002186, 6002199, 6002323,
6002431, 6002432, 6002433, 6002444, 6002456, 6002512, 6002826, 8001489, 8002396, 8003040,
8003056, 8003066, 8003111, 8005324, 82371009, HDDSCS005AAWW, HDDSCS009AAWW, WME05-00038-01A, WME05-00054-01, WME356-0003875G
Q: What basic troubleshooting steps can be taken if the server's SCSI hard drive is not detected or recognized?A: Troubleshooting a 68-pin (NSCA) SCSI drive
- If this drive is not the boot drive, determine if the drive is recognized in the operating system.
- Verify that the SCSI BIOS Utility is loading during boot.
- Enter the SCSI BIOS Utility and see if the drive is being recognized.
- Check jumper settings on the drive (autospinup, predelay, etc.).
- Remove and reconnect the SCSI cable to the drive. Try a different cable if it appears there may be a problem.
- Try connecting a different power cable to the hard drive.
- Connect the hard drive to another channel or different SCSI card.
- If possible, try the drive in another computer.
Troubleshooting a 80-pin (SCA) SCSI drives
- Determine if the drive is recognized in the operating system.
- Verify the SCSI BIOS Utility is loading during boot.
- Enter the SCSI BIOS Utility and see if the hard drive is being recognized.
- Verify jumper settings the on drive. Be sure no jumpers are configured to set the drive at a specific ID.
- Try placing the drive in another bay on the SCSI RAID cage.
- Remove and reconnect the SCSI cable going to the SCSI RAID cage.
- Try connecting the SCSI cable, going to the SCSI RAID cage, to another channel or different SCSI card.
- If no drives in the cage are recognized, check the power connectors to the cage.
- If possible, try the hard drive in another computer.
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