Gateway Support - Frequently Asked Questions

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Frequently Asked Questions
Part number 5502228,5502229,5502235,5502263,5502264,5502265

General

How can I tell what firmware revision my hard disk is currently using?
Why does only one hard disk drive show up when several are configured in a RAID array?
Can I use drives of different SCSI technologies (U320, U160, U2, Fast) in the Same RAID array?
How do you clear media errors on a RAID array's Hard Disk?
A disk in my hardware RAID array has failed. What should I do now?
What is the difference between SCA-1 and SCA-2?
What is JBOD?
Can or should I mix different speed drives (RPMs) in the same hardware raid array? Are there disadvantages to this?
What are some tips for preventing electrostatic discharge (ESD) damage?

Hardware

What is the difference between 68-pin and 80-pin SCSI drives and what kind does my server support?
Can I add additional hard disks to my hardware RAID array?
Can I add additional hard disks to my hardware RAID array?
What does the verify media option do in the SCSI BIOS utility?
When installing the operating system, it only sees a small portion of the drive capacity?
Does this drive have any special cooling requirements?
How are IDE hard drives and SCSI hard drives different?
What are some general SCSI troubleshooting tips?
What is self-monitoring, analysis, and reporting technology (SMART)?
What are some examples of how SMART works?
Should I attach my SCSI tape drive or CD-ROM drive to the same cable as my hard drive?
Why might the rebuilding of a RAID drive fail?
What does the error message "SCSI timeout" mean?
What are the advantages of faster RPMs in regard to hard drives?
Not all my drive space is recognized. Where is the rest?
Can I configure one of my raid drives as a normal drive (not in an array)?
One of my RAID HDDs failed. Should I remove it from the computer or leave it installed until it is replaced?
What is the difference between initialization and formatting on my RAID controller?
Can I swap out all the drives in my RAID 5 array without reloading my operating system?
Does Gateway recommend any particular companies for data recovery on failed Hard Disks?
When should I use term power on my SCSI devices?
Will this newer SCSI hard drive work in my older Gateway server?
Where can I locate information about the jumper configuration for my hard drive?
What is indicated by the SCSI error: "Device not ready/Send Unit start command failed"?
Can I cluster the internal hard drives in my server?
Can I change the SCSI IDs on my hard drive?
Can I use different capacity drives in the same RAID array?
What basic troubleshooting steps can be taken if the Servers SCSI hard disk drive is not being detected or recognized?

Terminology

What is SCA-2?

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