Frequently Asked Questions
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11349030, 5500151, 5500277, 5500445, 5500556, 5500562, 5500563, 5500577, 5500671, 5500673,
5500687, 5500689, 5500705, 5500715, 5500716, 5500743, 5500744, 5500745, 5500746, 5500747,
5500748, 5500750, 5500751, 5500752, 5500757, 5500758, 5500761, 5500853, 5500947, 5500948,
5500949, 5500950, 5500951, 5500954, 5500957, 5500967, 5500969, 5500970, 5501060, 5501061,
5501206, 5501208, 5501209, 5501210, 5501211, 5501402, 5501403, 5501505, 5501506, 5501507,
5501508, 5501509, 5501510, 5501511, 5501513, 5501514, 5501515, 5501516, 5501523, 5501524,
5501525, 5501538, 5501539, 5501541, 5501729, 5501732, 5501733, 5501736, 5501737, 5501738,
5501739, 5501740, 5501741, 5501743, 5501762, 5501797, 5501798, 5501800, 5501801, 5501806,
5502023, 5502024, 5502025, 5502188, 5502189, 5502190, 5502228, 5502229, 5502230, 5502235,
5502263, 5502264, 5502265, 5502277, 5502511, 5502513, 5502514, 5502515, 5502560, 5502561,
5502562, 5502564, 5502580, 5502581, 5502582, 5502583, 5502610, 5502701, 5502702, 5502703,
5502704, 5502978, 5502979, 5502980, 5502981, 5503244, 5503245, 5503246, 5503247, 5503248,
5503249, HDDSCS005AAWW, HDDSCS009AAWW, WME9X1006-003, WME9X2006-003, WME9X3006-003, WME9X4006-003, WME9X5006-003, WME9X6006-003Q: When installing the operating system, it only sees a small portion of the drive capacity?A: For this hard drive, there are several reasons that the entire hard drive space may not be displayed when installing your operating system.
- When installing Microsoft® Windows NT® 4.0 under any possible scenario, you are only allowed to use a 4-gigabyte (GB) partition as the system partition during installation. This is a limitation of Windows NT 4.0. Although the installation process allows initial creation of a partition this size or larger, it stops with an error when it subsequently attempts to format the partition.
If available drive space is only showing as 1024-megabytes (MB) while installing the operating system (OS), try the following resolutions listed for the possible causes below:
- The hard drive(s) are attached to an Adaptec SCSI controller and the correct translation mode is not enabled for that controller. To check this setting, perform the following steps:
- Press the CTRL key and the A key simultaneously during POST when prompted to do so by the SCSI BIOS utility. This enters into the Adaptec SCSI BIOS Utilty. If there are two lines listed for two separate channels, press the ENTER key on the first channel.
Note: These steps should be done for both channels if two are listed on the configuration screen.
- Select Configure/View Host Adapter Settings, and then press ENTER.
- On the next page, select Advanced Configuration Options, and then press ENTER.
- On the next page, inspect the setting for Extended BIOS Translation for DOS Drives > 1 GB. This setting should be Enabled. If it is not, highlight that line, press ENTER, select Enabled, and then press ENTER again.
- Once this setting is set to Enabled, press the ESC key to exit the utility. Save your changes when prompted. Remember, if both channels are listed on the first page, repeat the entire procedure above for the second channel.
- Restart the server and repeat the OS installation procedure. If the setting above was already correct, or changing it does not resolve the issue, proceed to the steps below.
- When installing Windows NT 4.0, the available space on your hard drive(s) may be reported incorrectly during the installation, and only gives the option to create a 1024 MB partition for the operating system installation. This is an issue with the Windows NT 4 installer. To work around this issue, please perform the following steps:
- Start to a Microsoft#174; MS-DOS bootable floppy disk that contains the fdisk.exe command. A Microsoft® Windows® 98 Startup Disk can be used, or run format a: /s from a command prompt on any version of MS-DOS or Windows 9x to create a bootable floppy disk. Next, copy the fdisk.exe file to the floppy disk. This file can be found in the MS-DOS or Windows folder on the C: partition, or on the OS installation media.
- Start up with the floppy disk in the server. Once at the a: prompt, type fdisk and then press ENTER. If prompted to enable large disk support, type N for No.
- In the first screen of the Fdisk utility, four options are displayed, five if you have multiple physical disks installed in the server. Press the 1 key to select option 1, Create a DOS Partition. On the next screen, select option 1, Create Primary DOS Partition. When prompted whether or not to use the full available space for the partition, and to set it active, press the Y key for Yes. This creates a 2 GB, active MS-DOS partition.
Note: This can be changed later if a larger system partition is required.
- Once the partition is created, press ESC until you have exited the fdisk utility. Restart the server and proceed with your Windows NT 4.0 installation.
- When presented with your partition options while installing Windows NT 4.0, the newly created partition is displayed, along with the rest of the hard drive space showing as unpartitioned space. The partition is 2 GB in size. If desired, you can now remove this partition and create a larger one, up to 4 GB in size; or use the partition already created.
FONT CLASS="note">Note: If you enabled large disk support during Step b above, you will need to remove and recreate the partition using the Windows NT 4.0 setup program, as Windows NT 4.0 does not support the FAT32 file system.