Frequently Asked Questions

Q: How is the system alert LED for the Gateway 9115 Server used for troubleshooting?

A: The system alert LED is used in conjunction with the system event log.

  1. To view the system log, start the server to the Server Companion CD.

  2. The System Companion CD boot menu is displayed. Select the system setup utility (SSU) from the menu.

  3. A GUI-format utility is displayed. Select to view the System Event Log (SEL).

  4. Using the menu, save the log to a file. The file is saved in ASCII text format, and can be quickly scanned for error messages.

If there is no information in the log that indicates an error, it is a good practice to clear it so that the server LED is not on due to a past alert and subsequently so that it is easy to identify new events in the log.

If there is nothing in the event log that indicates which sensor is incorrect, and nothing is indicating a critical error (such as PCI bus data errors, memory ECC errors, component failure LED on, or other items), the server LED may be on to indicate an alert condition. The Baseboard Management Controller (BMC) should be completely reset by removing the power from the server completely.

Run the latest FRU/SDR utility update for the Gateway 9115 Server motherboard. BMC monitors sensors based on information it finds in the Field Replaceable Unit/Sensor Data Records (FRU/SDR). If this information is inconsistent with the chassis hardware, it is possible that the server is displaying a warning for a device that was never installed in the first place. After the FRU/SDR utility update is run, completely remove the power (unplug the power cables) from the server to reinitialize the BMC.