Frequently Asked Questions
      

Audio
   arrowHow do I display the volume control icon in the taskbar?

CD-ROM
   arrowWhich CD burning formats are supported with the integrated CD-R/RW support?
   arrowHow do I erase files from a CD-RW disc with Windows XP integrated support?
   arrowHow do I change my CD-RW drive settings with Windows XP integrated support?

Gateway System Recovery Application and Driver Recovery
   arrowDoes the Application Recovery Program actually go through an installation process, or does it just copy files from the recovery partition to the C: drive?
   arrowHow do I reinstall my drivers or applications?
   arrowCan I copy Drivers and Applications from the Recovery Partition to the C: drive?

Gateway System Recovery Hard Drive Recovery Partition
   arrowCan I see the contents of the hard drive recovery partition?
   arrowIs there a way to "rebuild" the hard drive recovery partition without reinstalling Windows?
   arrowDoes the hard drive recovery partition contain all programs that came with the computer?
   arrowAre all drivers for all Gateway computers placed on the hard drive recovery partition?
   arrowWhat file system is used by the recovery partition on the hard drive?
   arrowHow do I delete the recovery partition to get hard drive free space back?
   arrowWhat should be done before attempting a system recovery-reload?

Gateway System Recovery Media
   arrowWhat happens if the recovery media goes bad after one or two installations?
   arrowIf recovery media is not made prior to running a Full System Restore (Destructive), does it prompt for recovery media creation again?
   arrowIf there are two optical drives, which one is used when starting the computer to recovery media?
   arrowWhy did I not receive blank recovery media with my new computer?

Gateway System Recovery Media Creator
   arrowHow do I disable the recovery media creation prompt without making the media?
   arrowWill the popup blocker included in Windows XP Service Pack 2 block the reminder to create recovery media?
   arrowWill reloading the operating system from the hard drive or recovery media prompt me to recreate the recovery media?
   arrowCan Recovery Media Creator only burn CD-Rs, or will it also burn to other media, such as a DVD?
   arrowDoes Recovery Media Creator use Nero to burn the CDs?
   arrowAre the blank CD-Rs that come with the computer labeled?
   arrowHow many CD-R discs am I supposed to receive?
   arrowCan I make multiple copies of the recovery media?
   arrowWhat happens if the recovery media does not burn correctly in the Recovery Media Creator?
   arrowDoes the Recovery Media Creator have a progress bar or estimated time to burn the recovery media?

General
   arrowWhy can I not use the fast user switching feature?
   arrowWhat user names can I use during the initial setup of Windows XP?
   arrowWhy do I not have the option to Lock Computer after pressing CTRL+ALT+DELETE?
   arrowWhich version of DirectX is installed with Windows XP?
   arrowWhat is Activation?
   arrowWhat is a comparison of features between Windows XP Professional and Home Edition?
   arrowWhy does the toolbar not move in Windows XP?
   arrowWhy do not all of my applications show up for all user accounts in Windows XP?
   arrowWhy does some local content, such as an instructional CD-ROM, not work properly in Internet Explorer?
   arrowWhy does Outlook Express block my e-mail attachments after installing SP2?
   arrowWhy do some pictures not show up in Outlook Express e-mail after installing SP2?
   arrowWhy does my program not work on the Internet or network after installing SP2?
   arrowWhy use Gateway System Recovery?
   arrowHow long does the System Recovery prompt stay on the screen during each startup?
   arrowWhat happens if there is an issue with my factory download that needs to be corrected?
   arrowWill there be any issues if I upgrade my hardware?
   arrowIs GWSCAN available on computers with Gateway System Recovery?
   arrowWindows XP 64-Bit Operating System Product Information
   arrowWindows XP 64-Bit Operating System Product Information

How To
   arrowHow do I open and use Device Manager?
   arrowHow do I run Device Driver Roll Back if my new driver does not work?
   arrowHow do I change to or from the Windows XP default Start menu?
   arrowThe More Info option for the modem has been removed. How do I run Modem diagnostics?
   arrowWhat is Internet Time Synchronization, and how do I turn it on or off?
   arrowHow do I create an MS-DOS Startup Disk in Windows XP?
   arrowHow do I run Windows Update?
   arrowHow do I adjust the System Startup times for the Startup menu?
   arrowHow can I change how the computer handles multimedia content or data files in Windows XP?
   arrowHow do I back up data on my computer?
   arrowHow do I verify which Windows XP Service Pack is installed?
   arrowHow do I reset all of the defaults in Internet Explorer 6?
   arrowHow do I turn off alerts and stop Windows from monitoring the status of my antivirus and firewall program?
   arrowHow do I enable/disable Pop-up Blocker?
   arrowHow do I see a pop-up that Internet Explorer blocked?
   arrowHow do I allow pop-ups on some Web sites I like but not all Web sites?
   arrowHow do I block pop-ups on a Web site I have already allowed them on?
   arrowHow do I disable ALL pop-ups even if they are launched after I click a link or button on a Web site?
   arrowHow do I turn off the Information Bar for pop-ups?
   arrowHow do I configure access to a port for certain computers in the Windows Firewall?
   arrowWhat do I choose when I am prompted to Keep Blocking, Unblock, or Ask Me Later?
   arrowHow do I disable the Windows firewall for troubleshooting purposes?
   arrowHow to use MSCONFIG to clear Startup items?
   arrowHow do I remove unused programs in Windows XP?
   arrowHow do I change the size of the Recycle Bin?
   arrowHow do I change the System Restore size?
   arrowHow can MSConfig be used to disable services from running when Windows XP starts?

Network
   arrowWhat is Remote Desktop, and how do I use it?
   arrowWhat is Network Bridge, and how do I enable or disable it?
   arrowHow do I reset TCP/IP in Windows XP?
   arrowWhat is a firewall? When should it be used? How do I enable it?

Network Connectivity
   arrowHow do I create or remove a share on my computer?
   arrowHow do I share a file or folder over the network using Simple File Sharing?
   arrowHow do I disable simple sharing so I can have the classic sharing user interface?
   arrowHow do I show the icon in the notification area when connected to a network?
   arrowWhy does the ping command not work after Service Pack 2 is installed?
   arrowHow do I use the Windows XP Wireless Zero Configuration to configure the wireless adapter in Windows XP Service Pack 2?

Power Management
   arrowHow do I disable Hibernation in Windows XP?
   arrowHow do you manually put your computer into hibernation?

Printer
   arrowWhy does the printer not work with multiple users within Windows XP?
   arrowHow do I get my printer to be listed under Device Manager in Windows XP or Windows 2000?
   arrowWhy does my local network or shared printer not work after installing SP2?

Processor
   arrowWhy is my portable processor (CPU) recognized incorrectly?

Software
   arrowHow can I tell if my computer shipped with a Gateway System Recovery solution?
   arrowUpdate for Daylight Savings Time 2007
   arrowHow do I change file associations in Windows XP?
   arrowHow do I copy missing or corrupt files from the i386 directory?

Technical
   arrowWhat is Windows File Protection?
   arrowWhy do some Java-based programs fail to run or generate an error similar to "MSJAVA.DLL was not found"?
   arrowWhere is Scanreg?
   arrowWhy are there no NTFS file system security permissions?
   arrowHow can I find out what version of DirectX I currently have installed?
   arrowWhat is the function of Event Viewer?
   arrowHow do I run a program designed for earlier versions of Windows?
   arrowI do not see all installed items in the Add/Remove Windows Components list. How do I see them?
   arrowWhat are some steps for troubleshooting Windows Update included in Windows XP?
   arrowHow do I find the Ports used by a program when connected to the Internet?
   arrowHow do I disable Error Reporting?
   arrowHow do I enable or disable Windows XP interface components?

Video/Display
   arrowWhere can I adjust Visual Effects?
   arrowHow do I change the screen resolution on my computer in Windows XP?
   arrowHow can I increase the quality of the screen fonts in Windows XP?
   arrowHow do I enable 640 x 480 resolution in Windows XP?
   arrowHow can I improve how the screen fonts look on large-screen TVs such as the 42-inch Plasma TV in Windows XP?

Windows Vista
   arrowIs my computer Windows Vista capable?
   arrowWhat do I need to do to be ready for Windows Vista?