Frequently Asked Questions
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Q: Is there a Windows Express Upgrade order process walkthrough?

A: The following steps outline the process you go through when you order your Microsoft® Windows® Vista™ upgrade media.
  1. Read the documentation that prompts you to go to a Web site to learn about the Express Upgrade to Windows Vista:

    http://gateway.com/programs/vista/index.php?page=express&rdr=status488
    http://www.emachines.com/vista/express

    Note: If you purchased a retail computer, the information about the Web site is typically located on a rebate form or receipt. If you purchased a direct computer the information about the Web site is listed on the insert packaged with the computer.

  2. When you go to the Express Upgrade micro-site, you see a link to Moduslink to submit their request for backup media.
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  3. On the Moduslink Web site you begin the process to order the media. In the Upgrade Redemption Website screen, you must enter your language and country, and then click Windows Vista to proceed.
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  4. On the Windows Vista™ Order Instructions and Product Information screen, after you review the information, click Next
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  5. On the next screen, you must select the reseller that you purchased the computer from, and then click Continue.
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  6. You must then select your computer's current operating system (OS), the OS language, which version of Vista you wish to upgrade to, and the quantity. This screen also displays any applicable costs for the media. When complete, click Next.
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  7. On the next screen, select your PC model, enter the serial number, enter the 14 digit COA ID, and then click Next.
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    Notes:

    • During the upgrade ordering process there is a typographical error indicating that the COA number is on the Microsoft Office backup media but the actual COA ID needed is from the Windows XP COA label on the computer.
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    • The upgrade ordering process indicates that a COA number is needed, but actually a 14 digit COA ID is needed (the COA number, which is not used in this step, is also known as the product key and is a 25 digit number on the COA label).
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    • During the upgrade ordering process, if the process is cancelled or fails after the COA ID is entered, the ordering process cannot be re-ran. Once a COA ID has been entered, the process cannot be completed again because it is considered used. COA IDs that have been used are currently being reset after 12 hours. If you experience this error message, wait 12 hours and then attempt the process again.

  8. Enter your name, shipping address, e-mail address, home phone number, and company information (if applicable). If there is a cost associated with the order you must also enter your payment information. After all needed information is complete, click Next.
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  9. Reviews the information they have submitted, and then click Next.
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  10. You are given a summary of the order. You can print the confirmation page if you wish.
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